Who We AreAt Nature's Touch, you're not just building a career; you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.Since 2004, we've been on a fast-growing journey from a small startup to a global leader in private-label frozen food manufacturing. With modern facilities across North America - including two plants in Canada, two in the U.S., and one in Mexico - we proudly supply millions of households worldwide. What drives us is simple: a commitment to quality, innovation, and sustainability.We're shaping the future of frozen fruit - and we'd love for you to be part of that growth. At Nature's Touch, growth opportunities are everywhere!The OpportunityWe're looking for a trailblazing Key Account Manager to grow our private-label business with major U.S. retailers. This is a builder's role. Reporting to the Director of Sales, US, you'll be the face of Nature's Touch for your accounts: you'll grow our business with existing customers, build strong partnerships with newly acquired retail partners, and turn a growing U.S. portfolio into a market we lead. Our focus is Private Brands.At Nature's Touch, we believe in Collaborative Disruption: using insight-driven conversations, co-creating value with our customers, and leading joint business planning to deliver sustainable growth for both sides. This role isn't about transactional selling - it's about replacing the traditional buyer-seller dynamic with real partnership.If you're an entrepreneurial, tech-savvy account leader who knows how retailers work, is ready to challenge the status quo, and wants to see your impact on the shelf, this role is for you.What You'll DoAccount Strategy & PartnershipBe the strategic partner and primary advocate for major U.S. retail customers, balancing their needs with Nature's Touch's business objectivesDevelop and execute bold, customer-centric account strategies that unlock growth, maximize profitability, and strengthen long-term partnershipsBuild trusted, collaborative relationships with assigned accounts, with a relentless commitment to service excellenceNegotiation & Commercial ManagementLead time-sensitive pricing and contract negotiations - a core part of this role throughout the year - delivering win-win outcomes that support sustainable growth in our crop-driven categoriesPrepare and run each negotiation with a clear, data-backed position on pricing, costs, programs, and termsMaintain accurate budgets and forecasts that support strong in-stock performanceInsights & Category GrowthBring insight to every conversation - use POS and market data to uncover growth opportunities and build compelling, customer-focused proposalsCraft compelling, insights-driven presentations that turn data into actionable plans for mutual growthDrive category growth through the 4 P's in partnership with category teams, influencing promotional strategies and customer activation plansPrivate-Label Project OwnershipOwn the end-to-end project lifecycle with private-label customers - from innovation through packaging changes - ensuring seamless execution and customer satisfactionReporting & AIDevelop, run, and communicate weekly and monthly sales performance dashboards and scorecardsUse AI and automation to speed up analysis, reporting, and presentation prep, and to fuel smarter, data-driven decisionsManage customer communications proactively, with responsiveness and professionalismWhat You BringDegree or diploma in business, communication, marketing, or a related field3 to 5 years of experience managing large national accounts as an Account Manager, or in product or category management at a retailer - requiredRetail experience - required. You know how major retailers work: their processes, tools, and peoplePrivate-label experience - required. You're motivated by private-label work, not just national brandsEntrepreneurial drive - a self-starter who takes ownership, takes calculated risks, and is driven to bring in new businessStrong, proven negotiation skills, with a track record of win-win outcomes on pricing and contractsExperience with major U.S. national retailersStrong knowledge of food processing and packaging, international business, and quality systemsProven track record of business development and disruptive customer or category collaborationTech-savvy AI user who applies AI tools and automation to analysis, reporting, and presentations - and is genuinely curious about what's nextHigh-calibre analytical and presentation skills; you turn data into clear recommendationsExperience with project management tools and softwareSuperior written and verbal communication and excellent interpersonal skillsCategory management and/or marketing experience - an assetFood service industry experience - a significant assetWorking ConditionsFull-time, permanent position, Monday to FridayRemote, based in the Mid to West United StatesTravel required 10-15% of the timeWhy Join UsPartner with major U.S. retailers on programs that land on shelves across the countryShape the growth of private-label frozen fruit in a fast-moving, crop-driven categoryJoin a fast-growing, global company with an entrepreneurial, collaborative culture and close proximity to decision-makersWork with a team that values innovation, accountability, and mutual support
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