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Key Account Low Voltage Service Technician

Nutech Fire Alarm & Security

Downey, CA

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JOB DETAILS
SKILLS
Blueprints, Building Surveying, Building Systems, Cellular Telephone, Commercial Real Estate, Communication Skills, Computer Skills, Consulting, Customer Satisfaction, Customer Support/Service, Customer Training, Dental Insurance, Driver's License, Electrical Wiring, Electricity, Electronics, Equipment Maintenance/Repair, Fire Alarm, Health Insurance, Identify Issues, Laptop PC, Lift/Move 40 Pounds, Low Voltage (LV), Maintain Compliance, Maintenance Services, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Scaffolding, Status Reports, Test Requirements, Training Program Development, Training/Teaching, Trend Analysis, Vision Plan, Writing Skills
LOCATION
Downey, CA
POSTED
30+ days ago
Benefits:
  • Company car
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance

NUTECH FIRE ALARM AND SECURITY is a progressive alarm company servicing Southern California. We are seeking a dynamic, highly motivated individual interested in financial rewards and long-term career growth.
 
Position Responsibilities:
 
  • Perform service activities mainly on Nursecall / Door wandering systems
  • Effectively service panels with hardwired zones with no supervision. 
  • Able to troubleshoot wiring issues such as grounds, shorts and opens.
  • Manage service issues on-site to ensure fiscal requirements are met.
  • Manage multiple small to large systems accurately and in an efficient manner.
  • Identify and sell basic product enhancements to customers.
  • Troubleshoot systems and perform necessary repairs.
  • Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems.
  • Assist in developing training programs for employees and customers.
  • Provide specific solutions and recommendations to customers on the most efficient and cost effective methods to return equipment to working order.
  • Survey building systems, consult with building engineers and property managers and make service recommendations to ensure trouble free system performance and compliance with maintenance and testing requirements.
  • Perform key account maintenance to maintain and strengthen relationships, provide customer status reports, attend sales meetings, interface with commercial property managers and building engineers, review service reports.
  • Promptly respond to customer needs in a professional and enthusiastic manner.
  • Submit all required reports, expenses, competitive activity and correspondence in an accurate and timely matter.
  • Coordinate rescheduling of any services with service coordinator and customer to ensure total customer satisfaction.
  • Updates job knowledge by tracking emerging trends in service; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Requirements:
 
  • Service Technician must be highly motivated and self-starter who can work independently without supervision.
  • Must be professionally presentable, dependable and have a positive optimistic attitude towards work
  • Associate’s Degree in Electronics and/or combined 5 or more years of experience as a Service Technician within the Nursecall / Low Voltage Industry.
  • Experience performing low voltage service on Nuresecall is a must.
  • Advanced knowledge of Tektone / Accutech product lines and demonstrated proficiency in Nursecall / Door wandering systems will be a big PLUS!
  • Strong problem-solving techniques in various electrical products.
  • Demonstrated ability to train customers.
  • Demonstrated high level of customer service and ability to express service solutions in a clear and concise manner.
  • Ability to lift equipment and tools up to 40lbs and climb ladders and scaffolding.
  • Candidate must have excellent communication skills, both written and oral, be proficient in computer skills: Microsoft Excel, Word, Outlook and Access.
  • Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
  • Candidate must be able to read blueprints and/or visually identify system components of systems.
  • Ability to contribute and operate in a team environment and coordinate with other departments. 
  • Clean California drivers license
     
     
Compensation:


  • Very attractive hourly rate
  • Healthcare Insurance
  • Company Vehicle, Laptop, cell phone.
  • Great personable working environment.

About the Company

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Nutech Fire Alarm & Security