Kent Island Resort | Banquet Captain

Kent Island Resort | A Vivamee Hospitality Property 

About Our Culture – Vivamee Virtues

The culture at Kent Island Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.

• JOY means that we are a true team that enjoys serving others and winning together. We take pride in a job well done and celebrate success together.
• HUMILITY means that we recognize the inherent dignity of every team member and guest. We strive to be helpful in all situations and are not afraid to ask for help or admit when we make mistakes.
• MINISTRY means that our hospitality is a meaningful act of service. We approach our work with intentionality, kindness, and care—knowing that our actions can positively impact both our guests and our team.

We hire, coach, reward, and recognize team members based on these virtues. It is essential that you align with these values to be part of our team.

Position Summary

The Banquet Captain is a key leadership role responsible for overseeing banquet events and ensuring exceptional guest service from set-up through event completion. This position leads banquet staff during events, coordinates service execution, and ensures all details align with client expectations and resort standards.

This role requires strong leadership, organization, and a hands-on approach to delivering seamless, high-quality events.

Key Responsibilities

• Lead banquet team during events, ensuring smooth execution of all food and beverage service
• Promote and model the VIVAMEE Virtues in all interactions with guests and team members
• Review banquet event orders (BEOs) and communicate expectations to staff
• Oversee event setup, including linens, tables, décor, service stations, and equipment
• Assign roles and responsibilities to banquet servers and support staff
• Ensure proper timing of service (cocktail hour, courses, transitions, etc.)
• Act as the primary point of contact during events for service-related needs
• Monitor guest satisfaction and proactively resolve service issues
• Coordinate with culinary, sales, and operations teams to ensure event success
• Maintain cleanliness, organization, and safety standards throughout events
• Oversee breakdown and ensure completion of all post-event side work
• Ensure team adherence to uniform and presentation standards

Qualifications

• 2+ years of banquet, restaurant, or hospitality service experience required
• Prior leadership or supervisory experience strongly preferred
• Strong communication, leadership, and organizational skills
• Ability to manage multiple priorities in a fast-paced event environment
• Professional appearance and guest-focused mindset
• Flexibility to work evenings, weekends, and holidays based on event schedules

Requirements

• Must be at least 18 years of age
• High School diploma or equivalent preferred
• Ability to stand for extended periods, lift up to 30 lbs, and work in a physically active environment

Compensation & Benefits

• $28.00 per hour (non-exempt, overtime eligible)
• Health benefits for full-time team members (if applicable)
• Paid time off (if eligible)
• Employee discounts on dining and merchandise
• Free golf
• Opportunities for career growth within Vivamee Hospitality

Why Join Kent Island Resort?

Located on Maryland’s scenic Eastern Shore, Kent Island Resort offers a vibrant and team-focused work environment. As part of Vivamee Hospitality, you’ll be part of an organization that values purpose-driven work, strong relationships, and personal growth—all grounded in our virtues of Joy, Humility, and Ministry.

Disclaimer

This job description is not intended to be all-inclusive. Management reserves the right to modify duties or assign additional responsibilities based on business needs.

Kent Island Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals.