Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters.
Available Schedules:
- Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm
- Schedules cannot be negotiated.
- Training Pay: $15.00
- Start Date: 12/22/25
- Pay: $16 per hour
Qualifications:
- Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Excellent communication skills: clear tone and knowledge/use of proper grammar
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Driven by delivering results
- Dependable and consistent, history of good attendance
- Naturally curious with an aptitude for learning and understanding quickly
- Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
- Prior customer service/troubleshooting experience preferred
POSITION RESPONSIBILITIES
- Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.
- Demonstrate high standards for quality service
- Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
- Work in tandem with the quality and training team to self-manage performance expectations
- Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
- Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
- Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
- Strict adherence to key performance indicators (KPI) as set by management.
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
REQUIREMENTS
- 2-3 years' experience in a business/professional environment; preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional written communication skills
- Demonstrate ability to deliver a high level of client service under high volume
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel clients in a quick and efficient manner
- Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
- Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
- Vacation blackout period applies during the holiday season and promotional periods
- Punctuality is essential.
Job Type: Full-time
Salary: $16.00 per hour