KEB House Manager

Position Description

The House Manager is the senior on-site staff member at KEB, Jubilee's new workforce housing program for returning citizens, and the operational anchor of its 18-person residential program. This is a live-on position: the Manager resides in the building (in a separate staff unit with private quarters, bath, kitchen, and living area), provides scheduled day coverage, and serves as the primary on-call contact for serious incidents outside of scheduled monitor shifts. The Manager supervises House Monitors, maintains the safety and integrity of the residential environment, and coordinates daily operations with clinical and program staff.

The House Manager sets the tone for everything that happens in the building. This is not just a supervisory or administrative role -- it is a culture-setting role. The right person leads by example: modeling the warmth, consistency, and high expectations they want to see from monitors and residents alike. They understand that how the building feels day to day-- whether residents experience it as a place of genuine support or just a place to sleep. They are as comfortable having a hard conversation with a resident as they are coaching a House Monitor through one.

As a founding team member, the House Manager helps establish the house norms, operational protocols, and team practices the program will run on. The right candidate is a steady presence who residents trust, a practical supervisor who monitors can count on, and a collaborative partner to clinical and workforce development staff. The live-on arrangement reflects the nature of a 24/7 residential reentry program; the Manager's on-call role is distinct from scheduled shift coverage, which is maintained by the monitor team.

This position has been designated by the hiring department to require a background check and drug screening as a pre-employment condition.

Specific Duties

Residential Operations

• Oversee the day-to-day operations of the KEB residential facility, including building safety, common area conditions, and adherence to house rules and program expectations.
• Serve as the primary on-call contact for critical incidents outside of scheduled monitor coverage, including emergencies requiring judgment and de-escalation.
• Respond to and document serious incidents; coordinate with the Program Director and, as needed, emergency services.
• Ensure complete shift coverage across all hours; communicate promptly with the Program Director when gaps in monitor coverage arise.

Supervision of House Monitors

• Directly supervise House Monitors, including onboarding, scheduling coordination, and regular one-on-one check-ins.
• Review shift logs and incident reports; identify patterns requiring follow-up with program staff or leadership.
• Model and reinforce consistent, trauma-informed approaches to resident interactions.
• Participate in performance conversations and corrective action processes in coordination with HR.

Program Coordination

• Serve as the operational liaison between residential staff and the clinical and workforce development teams.
• Participate in case conferences and resident reviews; provide observations on residential behavior and engagement.
• Coordinate logistics for program activities, community meetings, and resident-facing events.
• Ensure new residents complete orientation and understand house rules, expectations, and available supports.
• Maintain accurate resident records and communicate move-in, move-out, and significant status changes to appropriate staff.

Facility and Administrative

• Conduct regular building inspections; report and follow up on maintenance needs.
• Manage supply inventories for common areas and submit procurement requests as needed.
• Ensure documentation, logs, and administrative records are current and complete.
• Attend required staff meetings, trainings, and supervisory sessions.

Desired Qualifications

• Bachelor's degree in social work, human services, or a related field preferred; equivalent experience considered.
• Minimum two years of experience in residential services, reentry programming, or a related human services setting.
• Prior supervisory experience preferred.
• Demonstrated ability to manage a residential environment and respond effectively to crises.
• Strong communication, organizational, and relationship-building skills.
• Certified (or ability to become certified) for first aid/CPR and/or Peer Recovery Specialist.
• Lived experience with the criminal legal system or reentry is valued and welcomed.

Live-On Arrangement

An on-site unit is provided to the House Manager as a condition of employment. The value of housing is treated in accordance with applicable tax and compensation guidelines. On-call obligations outside scheduled hours are for serious incidents requiring management judgment and will be documented.

Benefits

Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

Background Check and Drug Screening

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.

Background check and drug test results do not automatically preclude you from being considered for employment. We recognize that each candidate's circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision.

Reference Checks

 Please be prepared to provide 3 professional references if you are selected for this role.

Jubilee Housing is an Equal Opportunity Employer