Juvenile Probation Division Manager (Detention)

Juvenile Probation Division Manager (Detention)

Salary

$77,540.97 - $100,803.26 Annually

Location

2515 South Congress Avenue, Austin, TX

Job Type

Full Time

Job Number

27-10952

Department

Juvenile Probation

Opening Date

10/16/2026

Closing Date

11/16/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

The Travis County Juvenile Probation Department (TCJPD) is seeking a highly qualified and dedicated Detention Services Division Manager to lead the daily operations of our 24-hour detention services division.

Are you looking for an opportunity to make a meaningful impact in the lives of youth and families? Do you want to be part of an organization that values diversity, inclusion, belonging, and the contributions of every team member? If so, TCJPD may be the place for you. At TCJPD, we are committed to building a culture where every team member has the opportunity to perform meaningful work, contribute to positive outcomes, make a difference in the lives of youth, and be recognized for their efforts.

The Detention Services Division Manager plays a critical leadership role in overseeing the daily operations of TCJPDs 24-hour detention services division. This position provides an opportunity to lead a dedicated team, support high-quality detention programming, promote staff development, and help ensure that services are delivered in a safe, effective, and trauma-informed environment.

If you are an experienced leader who is passionate about juvenile justice, committed to public safety, and dedicated to improving outcomes for youth and families, we encourage you to consider joining TCJPD

Under administrative direction, plans, manages, organizes and supervises the staff and operation of a division within a juvenile justice system. Directs and manages conformity with State and Federal laws and guidelines, and policies and procedures for the health, safety and welfare of juveniles. Assists in planning, organizing, developing, scheduling and implementing policies, procedures, goals and objectives of the division. Manages the staffing, training, development and performance evaluation of division staff, and may provide direct supervision of youth in secure facilities. May be assigned oversight of the facility in the absence of Division Director.

Distinguishing Characteristics

This is the first in a series of four juvenile probation-related job classifications within the Management job family. This classification is distinguished by the administrative and management duties and responsibilities performed in overseeing the staff and operations of a division under the direction of a division director level position. This classification may require work in secure facilities. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Assists Division Director in planning, managing, organizing, monitoring and evaluating the staff and overall operations of a division. Directs and ensures conformity with State and Federal laws and guidelines, and policies and procedures for the health, safety and welfare of juveniles.
• Oversees management staff and others, including hiring, training, performance evaluation, disciplinary actions and dismissals, and ensures activities are consistent with goals and objectives. Seeks and creates opportunities for improved performance, learning and development of staff. Identifies and addresses problems or conflicts.
• Plans, organizes, develops, schedules and implements policies, procedures, goals and objectives of the unit.
• Prepares, receives and reviews a variety of fiscal, administrative and statistical reports and interprets findings. Evaluates current programs, procedures and practices on an on-going basis. Plans and develops policies, procedures and programs to enhance efficiency and effectiveness and monitors the unit's workload to ensure that quality services are being provided.
• Assists in the development and implementation of comprehensive strategic plans for the division.
• Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to supervisors and other staff.
• Assists in preparation and administration of division budget. Monitors and approves budget expenditures to ensure consistently with system goals and objectives and remaining available funds. Establishes internal control procedures for budget related activities.
• Represents the department and serves as a liaison for local and statewide committees and task forces, advisory groups and the general public. Serves as spokesperson to media and outside agencies.
• Performs administrative division tasks, as required.
• Provides direct supervision of all clients' daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients' behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients.
• Provides day-to-day leadership and supervision of division employees, addressing employee concerns, operational issues, performance matters, and other workplace needs in a timely and appropriate manner. Ensures employees have the guidance, resources, and support necessary to effectively perform their duties while maintaining accountability for performance, conduct, and adherence to organizational policies and procedures.
• Being on call regularly to address needs and concerns with the center.
• Performs other job-related duties as assigned

Minimum Requirements

Education and Experience:

Bachelors degree in Public Administration, Business Administration or one of the Social or Behavioral Sciences or a directly related field AND five (5) years of increasingly responsible experience in a social service, community corrections or a juvenile agency, including two (2) years of mid- to senior level supervisory or management experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Must be at least 21 years of age.

Certification as a Juvenile Probation Officer and Juvenile Supervision Officer or eligible for certification by the Texas Juvenile Justice Department within six (6)

months of employment, including successful completion of Cardio-pulmonary Resuscitation (CPR)

Certification, First Aid and Handle with Care (state approved physical restraint technique).

Valid Texas Driver's License.

Preferred:

One (1) year of experience in full time casework management.

Correctional administration experience.

Knowledge of:

• Management and supervisory principles, practices and techniques.
• Policies, procedures, practices and terminology of assigned function.
• Federal, State and Local laws and program requirements.
• Budgetary practices and techniques.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Supervising others, allocating resources and evaluating programs.
• Strategic planning, developing, monitoring and evaluating of programs.
• Leadership and collaboration.
• Problem-solving and decision-making.
• Developing and monitoring program budgets.
• Both verbal and written communication, including presentations.

Ability to:

• Direct, motivate, train, develop and evaluate staff.
• Develop and implement policies and procedures and operational plans or activities.
• Create and recommend program initiatives.
• Gather and evaluate facts to develop individual program planning and appropriate case disposition.
• Serve as technical consultant and liaison.
• Prepare administrative and statistical reports.
• Manage time well, perform multiple tasks and organize diverse activities.
• Prepare correspondence, memorandums and other written materials.
• Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Requires exposure to hostile behavior from clients. May be subject to contact with noise, vibration, fumes, foul odor, dirt, dust, mist, gases and poor ventilation. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to stressful environment and client and customer contact for extended periods of time.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 6:00 AM to 2:00 PM, 2:00 PM to 10:00 PM, 10:00 PM to 6:00 AM (Must be able to work all three shifts as needed.) Works some holidays, nights, and weekends.

Location: 2515 S. Congress Ave. Austin, Texas 78704

Department: Juvenile Probation

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: Alana.Terry-ramos@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2027 Travis County Benefit Guide

In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid:

• Dental
• Vision
• Supplemental Life, AD&D
• Dependent Life
• Short Term Disability
• Long Term Disability
• Long Term Care

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employees fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers Compensation

The county provides all employees workers compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

01

Which statement below best describes the highest level of education you have completed?

• High School
• Professional Degree
• Associates degree
• Bachelors degree
• Masters degree or higher
• Doctorate Degree

02

How many years of experience in a social service, community corrections or a juvenile agency, including two (2) years of mid- to senior level supervisory or management experience?

• No experience
• Less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 years but less than 6 years of experience
• 6 or more years of experience

Required Question

Employer Travis County

Address 700 Lavaca Street

Austin, Texas, 78701

Website https://www.traviscountytx.gov/human-resources/jobs