Junior ServiceNow Engineer

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $8.1 billion in revenue for 2025, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for mission critical, industrial, life sciences, power & energy, aviation, commercial, institutional, residential and sports & entertainment related building projects.

The Role We Want You For

Clayco is looking for a Junior ServiceNow Engineer to join the IT Applications team and grow into a dedicated platform contributor. This is a role built for someone who already works with ServiceNow in their day-to-day and is ready to go deeper on the platform itself.

This role focuses on the operational and administrative layer of ServiceNow: keeping things clean, accurate, and running well. The right candidate is detail-oriented, comfortable working within defined processes, and curious about how the platform works under the hood. This is an intentional growth role — supported by the Senior ServiceNow Platform Engineer — with a clear path toward broader platform responsibility over time.

The Specifics of the Role

Platform Administration

• Manage user access requests including role assignments, group memberships, and access control updates
• Process and fulfill service catalog requests, form modifications, and field-level configuration changes
• Support routine platform maintenance tasks such as inactivating stale records, correcting data inconsistencies, and cleaning up unused configurations

  Reporting & Data

• Build and maintain reports and dashboards for IT and business stakeholders based on defined requirements
• Perform data cleanup and validation tasks to ensure accuracy and consistency across platform records
• Assist with data imports, exports, and bulk updates using platform tools

  Support & Troubleshooting

• Serve as a first-line responder for ServiceNow-related requests and incidents, resolving straightforward issues independently
• Escalate complex or platform-level issues to the Senior ServiceNow Platform Engineer with clear documentation of the problem and steps taken
• Maintain knowledge base articles and internal documentation for common requests and resolutions

  Platform Learning & Growth

• Develop working knowledge of ServiceNow table structures, object relationships, and how data flows across modules
• Participate in platform improvement initiatives alongside the Senior Engineer, building toward broader configuration and development skills
• Stay engaged with ServiceNow learning resources, including Now Learning, to build toward formal certification

Requirements

Background

• Experience working with ServiceNow in a daily capacity — Service Delivery, IT support, or a similar operational role strongly preferred
• Familiarity with ITSM concepts such as Incident, Request, and Change Management from an end-user or process perspective
• Associate’s or Bachelor’s degree in Information Technology or a related field; equivalent hands-on experience considered
• ServiceNow Certified System Administrator (CSA) is a plus; willingness to pursue it is expected

  Technical Skills

• Comfort navigating the ServiceNow interface including list views, form configuration, and basic filter/query logic
• Ability to build reports and dashboards using ServiceNow’s native reporting tools
• Basic understanding of how ServiceNow tables, fields, and relationships work — or a clear willingness to develop this quickly
• Familiarity with user administration concepts: roles, groups, access control, and service accounts
• General IT literacy: Active Directory, ticketing systems, and standard enterprise tools

  Soft Skills

• Detail-oriented and process-driven; takes ownership of tasks through to completion
• Clear communicator — able to interact with end users and translate requests into actionable platform tasks
• Self-motivated learner with a genuine interest in growing technical depth on the platform
• Collaborative and coachable; comfortable receiving direction from the Senior Engineer while working independently on day-to-day tasks

Some Things You Should Know

• This position will service our clients regionally.
• No other builder can offer the collaborative design-build approach that Clayco does.
• We work on creative, complex, award-winning, high-profile jobs.
• The pace is fast!
• This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.

Why Clayco?

• 2025 Best Places to Work – St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
• 2025 ENR Top 400 – Top Data Center Contractor (Top 3).
• 2025 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top 5).
• 2025 ENR Top 100 Green Contractors – Green Contractor (Top 3).

Benefits

• Discretionary Annual Bonus: Subject to company and individual performance.
• Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Compensation

• The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.