Junior PSE- Product Service Engineer

Junior PSE- Product Service Engineer

6 months plus

Minneapolis, MN

Must have

• Understand how the application works from a user perspective
• Talk to users and gather issue details
• Investigate support tickets and recurring problems
• Basic root cause analysis
• SQL queries to validate data and investigate issues
• Linux/Unix command line
• CloudWatch / Grafana monitoring tools
• AWS familiarity (S3, Lambda, Step Functions, CloudWatch)
• Ability to reproduce issues in a local/test environment
• Understanding of how bugs move through the SDLC process

Experience

• Probably 2-4 years
• Junior technical support analyst
• Application support analyst
• Technical analyst