Junior Onboarding / Background Screening Analyst
Location: Alpharetta, GA — 100% Onsite
Contract: 12 months
Rate: $25/hr W2
We are looking for a Junior Onboarding / Background Screening Analyst to support a Workforce Screening team in a high-volume, candidate-facing environment. This person will serve as a key point of contact for candidates throughout the background screening process, helping with documentation, calls, emails, fingerprint processing, reporting, and follow-up.
Key Responsibilities:
- Respond to candidate calls, voicemails, and emails regarding background screening
- Provide guidance on documentation requirements, deadlines, and next steps
- Monitor and manage shared onboarding/workforce screening inboxes
- Follow up with candidates regarding missing documents or forms
- Scan and process international fingerprint cards and maintain accurate records
- Update screening/fingerprint information in internal systems
- Run daily reports and maintain Excel tracking dashboards
- Track candidate requests, issues, calls, and case metrics
- Coordinate with Case Managers, HR, Compliance, and Candidate Care teams
- Identify recurring issues and recommend process improvements
Requirements:
- High-volume customer service, onboarding, HR operations, or operational support experience
- Strong written and verbal communication skills
- Excellent attention to detail and follow-through
- Experience managing shared inboxes and time-sensitive requests
- Strong Microsoft Excel skills, including tracking and reporting
- Ability to handle confidential/sensitive information professionally
- Comfortable working onsite in Alpharetta, GA
Preferred:
- Background screening, onboarding, HR, Compliance, Corporate Security, or case management experience
- Experience with workforce/background screening systems
- Experience creating operational reports or Excel dashboards
- Experience working in a fast-paced, high-volume environment
Ideal Candidate: Someone organized, responsive, detail-oriented, and comfortable communicating directly with candidates while managing multiple requests, documentation, and deadlines.