The Junior HR Generalist is primarily responsible for supporting the HR Business Partners with day-to-day HR operational issues, administrative tasks, and routine employee matters. This role assists with HR operations, documentation, policy interpretation, compliance support, employee relations follow-up, HRIS requests, and other tactical activities that help ensure timely and effective HR service delivery. In addition, this role will provide HR support to a small assigned client group as a secondary function, serving as a point of contact for routine leader and employee questions while escalating more complex or sensitive matters to the appropriate HR Business Partner or HR Center of Excellence.
Responsibilities:
- Supports HR Business Partners with day-to-day tactical and operational HR responsibilities
- Serves as the primary HR contact for a small client group, providing guidance on routine employee relations, engagement, performance, policy, and workplace questions
- Works closely with the HRBP team to support positive work relationships, reinforce engagement, and promote retention
- Assists with HR operations activities including, but not limited to, unemployment claims, subpoena requests, verification of employment, I-9 compliance, licensure requirements, HRIS requests, employee file maintenance, and document management
- Provides consistent HR policy guidance and interpretation, escalating complex or sensitive matters to HR Business Partners or the appropriate HR Center of Excellence
- Assists with employee relations matters, including fact gathering, documentation, follow-up, and participation in investigations as appropriate
- Serves as a knowledgeable point of contact for employee inquiries in person, by phone, and by email, resolving routine questions and routing more complex issues appropriately
- Supports onboarding, employee engagement initiatives, recognition programs, learning and development activities, benefits, and other HR initiatives as needed
- Maintains organized, compliant, and up-to-date HR records and documentation while protecting confidentiality
- Utilizes HR systems and Microsoft Office tools to support data entry, basic reporting, tracking, workflows, and department processes
- Assists in the implementation and communication of HR policies and procedures
- Maintains compliance with federal, state, and local employment laws and regulations, escalating compliance concerns when appropriate
- Participates in ad hoc HR projects and recommends process improvements that enhance the employee experience and HR service delivery
Qualifications:
- Associate's or bachelor's degree in Human Resources, Business, or a related field preferred; relevant experience may be considered in lieu of degree
- Minimum of 2 years of related Human Resources experience required
- Working knowledge of human resources principles, practices, employment laws, and compliance requirements
- Ability to provide practical HR guidance to front-line leaders and employees while knowing when to escalate complex employee relations or compliance issues
- Strong interpersonal skills with the ability to build positive relationships and interact effectively with employees and leaders at all levels of the organization
- Excellent verbal and written communication skills with a customer service and quality focus
- Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines in a fast-paced environment
- Ability to act with integrity, discretion, professionalism, and sound judgment while maintaining confidentiality
- Basic understanding of employee relations, performance management, onboarding, benefits, and HR operations processes
- Proficiency with Microsoft Office Suite, including basic Excel and familiarity with HRIS platforms required
- SHRM Certified Professional (SHRM-CP), HRCI Associate Professional in Human Resources (aPHR), or Professional in Human Resources (PHR) credential a plus
Location: Corporate office 3599 University Blvd South, Jacksonville, FL 32216. Travel to other locations throughout Brooks territory may be required.
Hours: 40 hours per week, Monday - Friday
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
- Competitive Pay
- Comprehensive Benefits package
- Vacation/Paid Time Off
- Retirement Plan with Match
- Employee Discounts
- Education Assistance and Professional Development Programs