Junior Engineer, Service Monitoring

Junior Engineer, Service Monitoring

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Ensure that service monitoring systems are highly available, accurate and fit for purpose

Work closely with partners in OSS/BSS domains in the setup and maintenance of API interfaces and data flows

Capture and process monitoring, automated reporting requirements from operations teams, and from SES customers when required (customer portal services)

Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services.

Drive service and infrastructure data analytics capabilities across the SES group

Identify and implement systems to introduce greater automation in daily operation

Ensure SES management and monitoring systems are kept up to date and fit for purpose

Build and maintain strong relationships with key stakeholders in the service delivery process

Plan and coordinate maintenance and configuration change activities

Provide technical support to customers when required

Perform systems and service acceptance tests when required

Support the development of operational tools and systems

PRODUCE AND DELIVER HIGH QUALITY TRAINING MATERIALCOMPETENCIES

Self-driven innovative mindset, commitment to excellence and quality in all areas

Good working knowledge of communications technologies, database systems, software architec-tures and API interfaces

Proven track record in platform/server management and trouble shooting

Good knowledge of Satellite communications techniques (GEO/MEO/LEO)

High level of and operational awareness and ability to work independently

Ability to autonomously manage and coordinate complex operational tasks and projects

Strong customer focus and attention to detail

Good written and oral communications skills

Software tool development background (preferred…C#, Java, Python, Shell, JavaScript)

Unix/Linux system understanding (preferred…Systems Administration/Deployment experience)

SQL/MySQL Database experience

Ability to troubleshoot application and infrastructure systems

Experience with RESTful interfaces. JSON, SOAP, SNMP, etc.

Good understanding of System Engineering principles and techniques

Experience working with networks and remote systems

QUALIFICATION & EXPERIENCE

Minimum Bachelor's degree in IT, Telecommunications, or similar field (BAC +3, BSc) required (education can be substituted for experience)

Minimum 3-5 years' combined experience in an operations or engineering position

Good level of demonstrable experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment

Good knowledge of service (data/video) platforms and associated systems

Knowledge of application interface protocols (SQL, XML, REST, SNMP etc.)

Proven track record in service support and implementation

Proven experience in programmatic interface usage and application

Good knowledge of DataMiner monitoring and orchestration platforms.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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