Junior Customer Service Representative

At Autocar Parts, we fight for the customers’ needs. We invest in and grow businesses that disrupt their industries by putting the customers’ needs first. From big data to industrial manufacturing, we deliver tools that transform the work of the people that use them. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the customer. Dogged about finding efficiencies and eliminating waste. Standing arm in arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.
It is not easy to do things differently. But we do it—because we are passionate about improving our business and the lives of the people who use our tools.

Summary:

This Junior Customer Service Representative position is for apart-time temporary customer service associate who can be available after corporate business hours to support our Louisville, KY area customer base needs for order processing for pick up or delivery. 

Schedule

Part Time/Temporary

5:30 p.m. to 9:00 p.m. EST Monday through Friday

Key Responsibilities:

• Oversee the after-hours on-site pick-up and delivery of the sales order process from start to finish.
• Processing sales orders via phone calls and email CRM system, ERP system order entry, and in conjunction with filling process onsite
• Assist warehouse with staging orders for pick-up and delivery including scheduling delivery service
• Monitor pickup and delivery orders to verify picked up or delivered and troubleshoot where needed with customer to resolve
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively regarding customer parts status.

• Manage incoming emails and provide timely responses while meeting service level requirements.
• Data entry and documentation in central system for future internal and external customer reference.
• Verify reporting to support order completion and perfect order metric
• Order monitoring to completion including pick-up and delivery to ensure high level of customer satisfaction

• Support to Customer Service Team for Customer satisfaction & retention after hours
• Provides high level service to internal and external customers

Requirements

Education:

• High School Diploma
• Some college level education preferred

Skills:

• Customer-facing skills including, in person interactions and email and phone communications
• Computer skills including ability to work on more than one platform at a time
• Ability to multi-task, problem solve and report data
• Ability to work and thrive in a fast-paced work environment
• Strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic data entry skills
• Able to work independently at a fast pace
• Able to occasionally tolerate dust/dirt on older product
• Ability to occasionally manually lift up to 70 pounds

Work Environment:Warehouse environment

Physical Requirements:

• Capable of wearing task specific personal protective equipment which may include dust mask,safety shoes, gloves, safety glasses, and ear protection.
• Capable of meeting OSHA standards for manual lifting guidelines: < 50lbs
• While performing the duties of this job it is required to stand, walk, and use hands to operate objects, tools, or controls; reach with hands or arms; climb, balance, stoop, kneel, or crouch when necessary for job activity.
• Ability to stand and/or walk for extended periods.
• Ability to work in a variety of weather conditions and temperatures.

Legal and Compliance Statements
 

At-Will Employment:

This job description does not create a contract of employment, nor does it alter the at-will employment relationship. Employment with the company is voluntary and may be terminated at will by either the employee or the company, with or without cause, and with or without notice.

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Compliance with Laws and Policies:
The employee must adhere to all federal, state, and local employment laws and regulations, as well as all company policies and procedures.

Reasonable Accommodations (ADA Compliance):
Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

Confidentiality and Data Protection:

Employees are expected to maintain the confidentiality of sensitive information and comply with company policies regarding data protection and proprietary information, in accordance with applicable laws.

Non-Exhaustive List of Duties:

This job description is not intended to be an exhaustive list of all responsibilities or qualifications associated with the position.