Junior Claims Specialist 3 - 17776
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Assignment Length: 6+ months
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Location: Plano, TX
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Schedule: Fully Onsite M-F
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**NO C2C due to client restrictions**
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Top Skills/Requirements:
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1. 2+ years of hands-on claims management experience
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2. Excellent written/oral communication & customer care skills.
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3. Perform quantitative analysis with advanced skill with Excel and PPT
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Responsibilities:
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- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
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- Generate daily/weekly/monthly reports, with analysis and recommendations
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- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
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- Ensure that all projects have required documentation as they move through the project tollgates
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- Communicate to Product Liability leadership on project status and escalation/decision points
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- Works cross functionally with HQ teams in Korea (occasional evening conference call) and company operations to manage all possible risks.
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- Pending Claim Management, KPI & TAT Management – Claim registration to closure
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- Product Verification
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- Liability Assessment by reviewing diagnosis results
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- Report on high-profile claims to the leadership
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Qualifications:
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- 2+ years of hands-on claims management & customer care experience
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- Expertise in MS, Excel, and PPT
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- Proven capability to analyze data and develop a course of action
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- Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
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- Process, procedure, strategic planning and project development experience
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- Experience working with and influencing cross-functional teams.
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- Experience working within the insurance and/or home appliance industry a plus
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- Experience with product development or testing a plus
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- Experience working in a complex and wide organization and department
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- Claims Adjuster License a plus
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- Takes project ownership and possesses leadership qualities with an entrepreneurial approach
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Skills:
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- Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
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- Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
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- Communicate professionally both verbally and through written correspondence
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- Explain reports and analysis to all levels of the organization
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- Ability to think analytically and deep attention to detail
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- Project management skills advantageous
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- Numbers and processes oriented (analytical skills)
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- Initiative and “can do” attitude, Ownership with Initiative
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- Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented
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- Customer service focus with excellent relationship management skills
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- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
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- Demonstrated ability to interact with peers, supervisors, managers and senior management
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- Team oriented, but able to work independently and manage multiple tasks
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- Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner
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- Capability of storytelling visually and speaking to small groups 5-10 people
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Education:
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- Bachelor’s Degree preferred but not required (or equivalent experience)
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