JRSS NOC Technician

• Execute network operations across MPLS and JRSS infrastructure
  
• Monitor and analyze customer traffic across mission-critical network environments
  
• Perform real-time customer failover during scheduled maintenance, unscheduled outages, and service degradations
  
• Work directly with supported customers, engineers, vendors, and other NOC teams to maintain maximum network availability
  
• Proactively monitor network alarms using platform-specific network management tools
  
• Perform fault isolation, incident assessment, and network troubleshooting
  
• Support change management activities, including hardware replacement, software configuration, and ASI management
  
• Use incident management applications to document outages, degradations, isolation steps, escalations, and resolutions
  
• Recommend resolutions for network incidents, deficiencies, and service-impacting events
  
• Support troubleshooting across routers, switches, routing protocols, MPLS, VPNs, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, and out-of-band management systems
  
• Assist with process improvement, team training, and operational documentation
  

Requirements

• High school diploma or equivalent with 2–4 years of relevant experience in a NOC, network operations, cyber transport, tech control, or related environment
  
• Ability to support a 24/7 operations schedule, including nights, weekends, holidays, and rotating shifts
  
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management
  
• Experience with one or more of the following: routers, switches, routing protocols, Cisco, Juniper, or MPLS
  
• General understanding of network topologies
  
• Ability to document technical issues clearly in incident management systems
  
• Strong communication skills for coordinating with customers, engineers, vendors, and other NOC teams
  

Benefits

• Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly
  

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus – Project-based
  
• Yearly bonus – Company based