Jr Technical Support Analyst

They should be comfortable learning how applications work, reviewing logs, performing basic SQL queries, following data flows, understanding basic technical concepts, and working with experienced engineers and analysts to troubleshoot issues. The Junior Technical Analyst will assist with investigating application issues, reviewing logs, documenting findings, supporting testing and releases, and coordinating with developers, application owners, infrastructure teams, vendors, and business stakeholders.

We are CirrusLabs. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented < J ob Title > to join our team. If you're excited to be part of a winning team, CirrusLabs ( http://www.cirruslabs.io) is a great place to grow your career.

Junior Technical Support Analyst
Location: Hybrid – Georgia
Employment Type: 12+ Months Contract

Position Overview
Client is seeking a motivated and technically curious Junior Technical Support Analyst to support its IT, Governance, Risk and Compliance (GRC), and Risk Applications organization.
This is an entry-level technical role suited for someone with a foundation in application support, troubleshooting, databases, APIs, and software-development concepts who wants to build experience supporting enterprise applications.
The Junior Technical Analyst will assist with investigating application issues, reviewing logs, documenting findings, supporting testing and releases, and coordinating with developers, application owners, infrastructure teams, vendors, and business stakeholders.
The ideal candidate does not need to be an expert in a specific programming language or technology stack but should have strong technical fundamentals, analytical thinking, attention to detail, and a willingness to learn.
Key Responsibilities

• Assist with investigating application and system issues and identifying potential causes.
• Review basic application, system, and error logs to help identify failures or unusual behavior.
• Gather troubleshooting information, reproduce issues when possible, and document findings.
• Develop a basic understanding of application architecture, system dependencies, data flows, and integrations.
• Work with senior analysts, developers, application owners, infrastructure teams, and vendors to troubleshoot and resolve issues.
• Translate business-reported problems into clear technical support tickets and issue descriptions.
• Assist with application configuration, testing, validation, upgrades, and production releases.
• Support incident, problem, and change-management activities under the guidance of senior team members.
• Create and maintain technical documentation, process flows, troubleshooting notes, and knowledge-base articles.
• Participate in requirements-gathering sessions and assist with documenting functional and technical requirements.
• Perform basic data analysis and SQL queries to investigate application or data-related issues.
• Assist with monitoring application performance, scheduled processes, interfaces, and batch jobs.
• Escalate complex or unresolved issues with appropriate documentation, logs, evidence, and business impact.
• Follow established security, risk-management, audit, and technology-governance procedures.
• Identify recurring issues and communicate potential improvement opportunities to senior team members.
• Learn and develop knowledge of enterprise applications, GRC processes, and technology-support practices.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline is preferred.
• 0–2 years of experience in IT, application support, technical analysis, software development, QA, systems support, or a related field.
• Basic understanding of software-development and application-support concepts.
• Basic understanding of applications, systems, databases, and integrations.
• Ability to read and interpret basic application and system logs.
• Exposure to troubleshooting applications, data, integrations, or technical issues.
• Basic understanding of the Software Development Life Cycle (SDLC).
• Basic SQL knowledge and ability to perform simple database queries.
• Basic understanding of APIs, web services, and system integrations.
• Ability to document technical issues and findings clearly.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Strong attention to detail and willingness to learn new technologies.
• Ability to work effectively with both technical and nontechnical teams.

Preferred Qualifications

• Internship, academic, or project experience supporting enterprise applications or technology platforms.
• Exposure to banking, financial services, risk, audit, compliance, or cybersecurity environments.
• Familiarity with GRC, operational risk, technology risk, regulatory compliance, or audit applications.
• Exposure to cloud platforms, application monitoring, ticketing systems, or log-analysis tools.
• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• Basic understanding of incident, problem, and change management.
• Exposure to scripting or programming languages such as Python, Java, JavaScript, or C#.
• Experience working with APIs or integration platforms through academic, internship, or professional projects.
• Exposure to third-party software vendors or enterprise application teams.

Ideal Candidate Profile
The ideal candidate is a technically curious and analytical junior professional who wants to build a career in enterprise application support and technical analysis.
They should be comfortable learning how applications work, reviewing logs, performing basic SQL queries, following data flows, understanding basic technical concepts, and working with experienced engineers and analysts to troubleshoot issues.
The candidate does not need to independently own complex production incidents or make major architecture decisions. Instead, they should demonstrate the ability to investigate problems methodically, ask the right questions, document findings, learn quickly, and escalate issues appropriately.
Success in this role requires strong attention to detail, a customer-focused mindset, effective communication, and the ability to work collaboratively while developing deeper technical expertise.
Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline is preferred.
Recent graduates with relevant internship, academic, project, or hands-on technical experience will be considered. Equivalent practical experience may also be considered to support its IT, Governance, Risk and Compliance (GRC), and Risk Applications organization.
This is an entry-level technical role suited for someone with a foundation in application support, troubleshooting, databases, APIs, and software-development concepts who wants to build experience supporting enterprise applications.
The Junior Technical Analyst will assist with investigating application issues, reviewing logs, documenting findings, supporting testing and releases, and coordinating with developers, application owners, infrastructure teams, vendors, and business stakeholders.
The ideal candidate does not need to be an expert in a specific programming language or technology stack but should have strong technical fundamentals, analytical thinking, attention to detail, and a willingness to learn.
Key Responsibilities

• Assist with investigating application and system issues and identifying potential causes.
• Review basic application, system, and error logs to help identify failures or unusual behavior.
• Gather troubleshooting information, reproduce issues when possible, and document findings.
• Develop a basic understanding of application architecture, system dependencies, data flows, and integrations.
• Work with senior analysts, developers, application owners, infrastructure teams, and vendors to troubleshoot and resolve issues.
• Translate business-reported problems into clear technical support tickets and issue descriptions.
• Assist with application configuration, testing, validation, upgrades, and production releases.
• Support incident, problem, and change-management activities under the guidance of senior team members.
• Create and maintain technical documentation, process flows, troubleshooting notes, and knowledge-base articles.
• Participate in requirements-gathering sessions and assist with documenting functional and technical requirements.
• Perform basic data analysis and SQL queries to investigate application or data-related issues.
• Assist with monitoring application performance, scheduled processes, interfaces, and batch jobs.
• Escalate complex or unresolved issues with appropriate documentation, logs, evidence, and business impact.
• Follow established security, risk-management, audit, and technology-governance procedures.
• Identify recurring issues and communicate potential improvement opportunities to senior team members.
• Learn and develop knowledge of enterprise applications, GRC processes, and technology-support practices.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline is preferred.
• 0–2 years of experience in IT, application support, technical analysis, software development, QA, systems support, or a related field.
• Basic understanding of software-development and application-support concepts.
• Basic understanding of applications, systems, databases, and integrations.
• Ability to read and interpret basic application and system logs.
• Exposure to troubleshooting applications, data, integrations, or technical issues.
• Basic understanding of the Software Development Life Cycle (SDLC).
• Basic SQL knowledge and ability to perform simple database queries.
• Basic understanding of APIs, web services, and system integrations.
• Ability to document technical issues and findings clearly.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Strong attention to detail and willingness to learn new technologies.
• Ability to work effectively with both technical and nontechnical teams.

Preferred Qualifications

• Internship, academic, or project experience supporting enterprise applications or technology platforms.
• Exposure to banking, financial services, risk, audit, compliance, or cybersecurity environments.
• Familiarity with GRC, operational risk, technology risk, regulatory compliance, or audit applications.
• Exposure to cloud platforms, application monitoring, ticketing systems, or log-analysis tools.
• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• Basic understanding of incident, problem, and change management.
• Exposure to scripting or programming languages such as Python, Java, JavaScript, or C#.
• Experience working with APIs or integration platforms through academic, internship, or professional projects.
• Exposure to third-party software vendors or enterprise application teams.

Ideal Candidate Profile
The ideal candidate is a technically curious and analytical junior professional who wants to build a career in enterprise application support and technical analysis.
They should be comfortable learning how applications work, reviewing logs, performing basic SQL queries, following data flows, understanding basic technical concepts, and working with experienced engineers and analysts to troubleshoot issues.
The candidate does not need to independently own complex production incidents or make major architecture decisions. Instead, they should demonstrate the ability to investigate problems methodically, ask the right questions, document findings, learn quickly, and escalate issues appropriately.
Success in this role requires strong attention to detail, a customer-focused mindset, effective communication, and the ability to work collaboratively while developing deeper technical expertise.
Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline is preferred.
Recent graduates with relevant internship, academic, project, or hands-on technical experience will be considered. Equivalent practical experience may also be considered