Description
- W2 ONLY!!!- NO C2C!- Local Candidates Only
Network Engineer I - Operations Service Center
Location: Onsite - Suwanee, GA
Pay Rate: $36-$40/hour on W2
Schedule: Rotating shifts: Sunday-Thursday and Tuesday-Saturday
Job Summary
We are seeking a Network Engineer I with 3-5 years of experience in a Network Operations Center (NOC) environment. This role supports physical and virtual networking, firewall management, network monitoring, incident resolution, and customer support.
Key Responsibilities
- Monitor network alerts and perform initial troubleshooting to identify and resolve issues.
- Manage support tickets, meet SLA requirements, and maintain customer satisfaction.
- Troubleshoot network ports, HSRP, OSPF, and routing issues.
- Perform firewall rule changes and manage prefix lists and access control lists.
- Analyze traceroutes to identify network connectivity issues.
- Create and maintain DNS records, including A, C, and MX records.
- Troubleshoot VPN connectivity and verify Phase 1 and Phase 2 configurations.
- Administer routers, switches, firewalls, and associated software.
- Triage and escalate incidents according to established procedures.
- Support network hardware and software upgrades.
- Document troubleshooting steps, ticket updates, and resolutions.
- Provide technical support through phone and ticket-based communications.
Required Qualifications
- 3-5 years of experience in a Network Operations Center (NOC) environment.
- Knowledge of networking concepts, including VLANs, BGP, OSPF, and MPLS.
- Familiarity with network monitoring tools and protocols such as SNMP and NetFlow.
- Understanding of firewall management, VPNs, DNS, and IP subnetting.
- General knowledge of DDoS attacks and traffic mitigation techniques.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tickets, prioritize incidents, and meet SLA requirements.
- Ability to work onsite in Suwanee, GA, and accommodate rotating shifts.
- U.S. citizenship required due to federal customer contract requirements.
Preferred Qualifications
- Experience in a data center or service provider environment.
- Familiarity with Juniper network devices and Junos.
- Exposure to NSX virtual networking.
- Relevant certifications such as CCNA, CCNP, JNCIA, Network+, or Security+.
- Knowledge of ITIL processes and experience using ServiceNow.