Jr. IT Support Specialist

We are looking for an IT Support Specialist I to provide frontline technical support to in-office and remote employees. This role is ideal for someone early in their IT career who is eager to build hands-on experience with cloud platforms, Office 365, networking, and system administration fundamentals while working alongside a collaborative IT team.

Key Responsibilities

Technical Support:

• Provide Level I support for hardware, software, and basic network issues.
• Assist employees with Office 365 setup, troubleshooting, and day-to-day use.
• Log, triage, and escalate tickets to senior IT staff as needed.

System and Device Support:

• Assist with device imaging, setup, and deployment for new and existing users.
• Support basic user and device management in Active Directory and/or cloud identity platforms.
• Assist with routine system monitoring and maintenance tasks under guidance from senior staff.

Remote and Onsite Support:

• Provide technical support to remote employees, including basic VPN and remote desktop assistance.
• Occasional travel to various locations for onsite support as needed.

Documentation:

• Document troubleshooting steps, resolutions, and processes in the company knowledge base.
• Maintain accurate records of tickets, incidents, and device inventory.

Qualifications

Education & Experience:

• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
• 0–2 years of experience in an IT support or help desk role; internships or self-directed technical experience considered.

Technical Skills:

• Basic familiarity with Windows, macOS, and/or Linux environments.
• Exposure to Office 365 and Active Directory (formal administration experience not required).
• Basic understanding of networking concepts (DNS, DHCP, VPN).
• Willingness to learn scripting (PowerShell, Bash) and cloud platforms (Azure, AWS) a plus.