Jr. Desktop Support Consultant (In-Person Interview)

****In-Person Interview****

Description

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Duties

• Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.
• Utilize PowerShell scripting to maximize productivity of platform management.
• Administer corporate mobile device management solution.
• Maintain platform security and compliance in alignment with agency's cyber security program to protect data.
• Test Group Policies and updates for endpoint OS.
• Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

Mandatory Requirements

• Experience (6+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• This is an 100% Onsite.
• 36 Months experience in the field of Desktop Support.
• 36 Months experience with technical approaches in design, build testing, and debugging problems.
• 36 Months experience in mobile device management (MDM) solutions.
• 36 Months experience with Active Directory group policy standards.
• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc).
• 36 Months of Windows 7 & 10 experience including 64 bit operating systems.
• 36 Months of scripting language experience - Power Shell preferred.
• 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening.
• 36 Months of experience with Window image deployment using MDT.
• 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.
• 36 Months active Directory management experience.
• 36 Months experience with cyber security best practices and compliance.
• 36 Months experience with Intel workstation hardware and operating systems.
• 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.
• 36 Months of engineer experience: research, analysis, planning and implementation.
• Certifications relevant to MS Windows
• R sum
• Copy of Candidate Identification(i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications(i.e., professional certifications, degrees, etc.)