Highlights
Responsibilities: Provide audio/visual meeting support for federal customerDaily conference room checks: verify all equipment is online, functioning and chargedDaily meeting support: hands on technical support resource for customers for all conference room meeting needsVideo & Audio Support using NCI EquipmentSupport the WebEx / Zoom / MS Teams VTC PlatformsRoom computer and Laptop connectivitySupports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc. The responsibilities include performing on-site maintenance activities for NCI Conference space, working with NCI client to understand their meeting needs, participating and facilitating testing/dry runs of meetings, and supporting NCI meeting needs.
Numbers & Facts
| Location | Rockville, MD |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2003 |
| Website | http://www.asrcfederal.com |
Description
ASRC Federal Data Network Technologies has a great opportunity for a Jr Audio/Video Technician to join our team in Rockville, MD where we support the NIH (National Institutes of Health).
Work Location: 3 weeks in Rockville, MD and one week in Bethesda, MDJob Summary:This role is to facilitate conference room meeting support and hybrid meeting support on-site at the NCI Rockville and Bethesda locations in Montgomery County, MD. The responsibilities include performing on-site maintenance activities for NCI Conference space, working with NCI client to understand their meeting needs, participating and facilitating testing/dry runs of meetings, and supporting NCI meeting needs.Requirements:
High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.Experience supporting telephony, video, network and/or other collaboration devicesExperience using ticketing system (prefer ServiceNow)Experience providing customer service and end user supportStrong proven record learning new technologies and supportStrong written and oral communications requiredAbility to work core hours Monday-Friday between 7AM to 6 PMAbility to work on-site daily at various sites in Montgomery County, MDPermanent Residency or US Citizenship required for the government background investigation
Responsibilities:
Provide audio/visual meeting support for federal customerDaily conference room checks: verify all equipment is online, functioning and chargedDaily meeting support: hands on technical support resource for customers for all conference room meeting needsVideo & Audio Support using NCI EquipmentSupport the WebEx / Zoom / MS Teams VTC PlatformsRoom computer and Laptop connectivitySupports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.Logs all transactions with customers in ServiceNow
Benefits
Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts
About Company
ASRC Federal comprises a family of companies that provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support. Our customer-focused service delivery model and emphasis on operational excellence are foundational elements infused in all our companies. The reliability and quality of day-in, day-out service delivery from our family of companies ensure our customers that we keep our sights on their mission-critical priorities.