Jira Engineer

PID: 26-14-09P-063-AAU

Summary

E-INFOSOL LLC is seeking a motivated and results-driven Jira Engineer be a full-time employee in Washington, DC to join our innovative and customer solutions focused team.

Position Overview

The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration.

• Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.
• Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.
• Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.
• Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
• Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.
• Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.
• Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.
• Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.
• Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.
• Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.

Required Qualifications

• Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor's or Master's Degree in Computer Science or a related field of study.
• 5+ years of experience

Core Skills

• Jira administration
• Workflow engineering
• ScriptRunner automation
• Jira Assets
• REST API usage
• JSON
• JQL
• SQL/databases
• Jira DC/Cloud operational management
• Permission/security model expertise
• Troubleshooting and process design

About E-INFOSOL

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers' mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), Broadcom, Microsoft and Cisco, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

Career Growth

"Putting People First, Achieving our Mission Together". E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees' career growth.

Benefits

• Medical - company subsidized premiums for employees, including family and dependent options.
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy

E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Website: E-INFOSOL.com