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Description
Position Overview
The House Manager for the Jelani Family Residential Program plays a crucial role in maintaining a safe, supportive, and well-organized environment for shelter residents. This position involves overseeing daily operations, ensuring adherence to shelter policies, and providing support to residents and staff.
Duties & Responsibilities
Daily Operations:
- Oversee the day-to-day operations of the shelter.
- Ensure cleanliness and maintenance of the facility.
- Monitor security systems and ensure the safety of residents and staff.
- Manage inventory and supplies, ensuring that essential items are always available.
- Overseeing & monitoring all floors for safety, order and in compliance with the program rules.
- Check the interior (client living quarters, bathrooms, and community rooms) and exterior. Inspecting the house to maintain security and program compliance.
- Practice cultural competency and de-escalation in a professional and safe manner.
- Assisting with fostering and encouraging a comfortable homelike environment.
- Ensure that the daily shifts have coverage.
- Maintain and oversee program documents, and supports the Program Director when necessary.
- Document all interactions with residents.
Resident Support:
- Assist residents with their needs, including intake and orientation for new arrivals.
- Provide crisis intervention and conflict resolution as needed.
- Coordinate with case managers and other staff to support residents' individualized plans.
- Facilitate access to community resources and services.
Staff Supervision:
- Supervise and support shelter staff and volunteers.
- Schedule staff shifts and ensure adequate coverage.
- Conduct regular staff meetings and training sessions.
- Provide performance feedback and support professional development.
- Facilitate civil relationships between residents.
- Intervene in crises.
- Implementing the training of residents on program policies, protocols and procedures.
- Policy and Procedure Compliance:
- Ensure adherence to shelter policies, procedures, and protocols.
- Maintain accurate records and documentation.
- Assist with the development and implementation of new policies and procedures.
- Ensure compliance with health, safety, and regulatory requirements.
- Follow ethics policy regarding "professional relationships with residents".
- Notify the Director of rule violations and any other immediate concerns.
- Maintain the safety of the house by ensuring all security protocols are followed.
Administrative Duties:
- Handle administrative tasks such as report writing, budgeting, and correspondence.
- Maintain resident records and confidentiality.
- Collaborate with the Director on strategic planning and program development.
- Encouraging residents to engage in healthy lifestyle changes and maintain substance abstinence.
- Answer phones, take messages, attend to requests for information.
- Completing and submitting maintenance requests to the Director of the program.
- Responding to all residents' requests and questions in a professional and courteous manner.
- Immediately report any problems to the Program Director in accordance with policies and procedures.
- Attend and participate in all staff meetings & training as required.
- Maintain shift reports in the google documents according to the procedure.
- Performing all duties within the parameters of the BVHF Policy and Procedure Manual as well as all Standards of Care policies.
- Helping orient all residents to program rules and responsibilities of each stage of the program.
- Maintain a clean and healthy environment for residents including the stripping of beds, clearing of the closet and sleeping areas upon discharge.
- Honoring and abiding by DPH & BVHPF rules of confidentiality.
- As needed, attend staff meetings or training even when outside of regular work hours.
- Performing all other duties as assigned and required.
Requirements
Preferred Qualifications:
- Associates or Bachelors Degree in Social Work or related fields.
- AOD Certificate
- Experience working with families and children a plus.
- A minimum of one year of experience working in a behavioral healthcare environment.
- Must have working knowledge of Housing First Philosophy.
- Familiarity with trauma informed care and behavioral health helpful.
- Understanding of Child welfare & Family Supportive Concepts
- Must be a self-starter with excellent follow-through skills
- Proficient in Microsoft Office (Teams, Word, Excel, and Outlook).
- Familiar with Calworks, SSI, CPS and permanent houses and community resources.
- Current CPR and First Aid certification
- Familiarity with trauma informed care and behavioral health helpful.
Physical & Additional Requirements:
- Mandated Court Reporting
- Regular and reliable job attendance.
- Valid California's Driver's License (if duties require).
- Effective verbal and written communication skills.
- Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.
- Exhibit respect and understanding of others to maintain professional relationships.
- Independent judgement in evaluation options to make sound decisions.
- Ability to work effectively in an open office environment surrounded by moderate noise and distractions.
- Frequently required to sit; occasionally walk and stand; travel from the building to other sites.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
- The employee must be able to meet deadlines with time constraints.
- May be asked to occasionally work irregular or extended hours while performing job duties.
- Able to meet required state, federal, local and BVHP standards.
- Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.
- As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.