JEI - IT Systems Administrator Level I

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of an "IT Systems Administrator Level I" for our corporate office in Lakewood. If you are seeking an opportunity where your contributions and skills will be both valued and your ability to influence change will be immediate, we would love to speak with you.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• Ongoing learning and development programs
• Work towards your future advancement within the company-most of our supervisors and managers are promoted from within
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• 48 Hours of Paid Sick Leave available immediately and renews annually
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days

Essential Job Responsibilities and Duties:

• Participate in IT department, infrastructure project review, and property IT standup meetings to understand strategic goals and initiatives, and communicate them within the IT department
• Communicate ongoing or upcoming system resource and capacity needs to IT leadership to ensure optimal efficiency
• Ability to gain an understanding of operational processes and needs as it relates to technology and work effectively with operational staff in the coordination of projects and identifying operational technology needs
• Endpoint lifecycle management - Deploy, configure, secure, and maintain Windows workstations, laptops, and mobile devices using Microsoft Intune, Windows Autopilot, and Configuration Manager (SCCM); own operating system upgrade programs across the corporate office and supported properties
• Application packaging and deployment - Package, test, publish, and update applications through Intune and SCCM, including automated third-party update tooling; validate deployment success and remediate failures
• Device configuration and compliance - Build and maintain configuration profiles, compliance policies, update rings and channels, and scope tags; verify each site receives the correct configuration
• Identity and access administration - Administer Active Directory and Microsoft Entra ID: user provisioning, onboarding and termination, group membership, file and application permissions, license assignment, privileged and service accounts, and directory synchronization
• Access governance and account hygiene - Perform recurring reviews of inactive accounts and computers, stale passwords, unused credentials, and password-vault integrity, and reconcile terminated employees daily against the human capital management system; document findings and remediation
• Single sign-on and application integration - Configure and troubleshoot SAML and OIDC single sign-on and vendor application integrations
• Vulnerability and patch management - Remediate vulnerabilities identified by the vulnerability management platform and internal reporting; apply operating system, application, and firmware security updates to servers and endpoints; drive remediation to closure within defined windows and document the outcome
• Endpoint security operations - Administer and monitor endpoint protection; investigate endpoint and identity alerts; triage reported phishing and quarantined mail; respond to security monitoring notifications; and take containment action such as re-imaging and credential resets when a device or account is at risk
• Backup and recovery verification - Verify daily restore-point and backup reporting for all properties and cloud services, investigate failures, and periodically test restores
• Server and platform administration - Administer Windows Server and Linux systems and the IT platforms the department depends on, including the service management system, endpoint management servers, source control, vulnerability management, monitoring, backup, and privileged remote access tooling
• Automation and scripting - Develop and maintain PowerShell, Microsoft Graph, and equivalent automation and reporting to eliminate repetitive administrative work; improve templates and runbooks so recurring tasks do not depend on individual memory
• Change management - Author, schedule, execute, and document changes in the service management system; serve as peer reviewer on other technicians' changes; perform work within approved maintenance windows
• Service desk queue ownership - Resolve Tier 2 and Tier 3 incidents and service requests within service level targets for the corporate office and assigned properties; escalate appropriately and keep requesters informed
• Recurring operational and audit checks - Complete scheduled system checks, asset inventory and asset tag reconciliation, conference and Teams Room checks, and server and network closet inspections; maintain the records and evidence these checks produce
• Print and peripheral infrastructure - Administer print servers, print and driver Group Policy, and specialized printing including payroll and accounts payable check printing with MICR toner; support scanners, docking stations, displays, and telephony endpoints
• Business application support - Provide endpoint-level and access-level support for line of business systems such as accounting and ERP, reporting and analytics, and gaming and back-office applications, in partnership with the responsible application owners
• Multi-property remote support - Support end users and property IT technicians across multiple states remotely, and on site when required; act as an escalation resource for property technicians on difficult endpoint problems
• Regulatory and policy compliance - Perform all work in accordance with gaming regulatory requirements, including applicable minimum internal control standards and Title 31 obligations, company IT policy, and audit requirements; produce and retain the required evidence
• Documentation - Create and maintain accurate documentation, runbooks, and asset and configuration records, and record work in the ticketing system as it is performed, so that the environment remains supportable by others
• Keeps equipment, hardware, and software updated to meet organizational needs
• Recommends appropriate maintenance strategies to ensure uninterrupted systems usage
• Recommends adjustments to systems to ensure cost efficient and effective systems infrastructure
• Ensure the continual functioning of mission critical operations
• Maintain security and privacy of the systems
• Execute, verify, and help certify system back-up, restore, and disaster recovery procedures; investigate and resolve failures
• Keeps current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.
• Evaluates new systems or services and suggests changes to existing systems

Skills, Education and Other Requirements:

• Required Certifications

• One of the following, or equivalent demonstrated hands-on experience:

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

• Microsoft 365 Certified: Administrator Expert (MS-102)

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Preferred, not required: CompTIA Security+, ITIL Foundation, CCNA, and VMware VCP-DCV or an equivalent virtualization certification

• College courses or certified systems administration training, or 3 year's equivalent work experience

• Required experience: three or more years administering Windows endpoints in an enterprise environment, including two or more years hands-on with Microsoft Intune and Windows Autopilot

• Required experience: demonstrated Active Directory and Microsoft Entra ID administration, including group, permission, and license management

• Required experience: working PowerShell scripting ability; Microsoft Graph experience preferred

• Required experience: enterprise patch and vulnerability remediation and endpoint security tooling

• Required experience: working within a formal incident, request, and change management system

• Preferred experience: supporting users and technicians across multiple remote sites; regulated industry (gaming, financial services, or healthcare) or 24x7 operations background; Linux server administration; VMware vSphere; Veeam or equivalent backup platforms

• Ability to adapt quickly to a dynamic work place

• Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively

• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others

• Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources

• Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems

• Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels; oral and written communication

• Ability to manage multiple projects a work with multiple levels of staff

• Must be able to work a very flexible shift including weekends, nights and holidays when necessary, including scheduled maintenance windows, after-hours patching, and a rotational on-call and escalation schedule

• Must be able to obtain and maintain a Colorado support gaming license and a Nevada gaming registration, and any other licensure required by the jurisdictions supported. Existing licensure preferred

• Travel: occasional travel to supported properties in Colorado, Nevada, Louisiana, Ohio, and Florida; must possess and maintain a valid driver's license

• Identification that establishes identity

• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal computer, laptop, multi-monitor workstation, telephones, and mobile devices
• Windows client and Windows Server operating systems; Linux servers; VMware vSphere
• Microsoft 365 - Entra ID, Intune, Autopilot, Defender, Exchange Online, SharePoint, OneDrive, Teams
• Active Directory, Group Policy, Configuration Manager (SCCM), and endpoint management servers
• IT service management, vulnerability management, monitoring, backup, and privileged remote access platforms
• PowerShell, Microsoft Graph, and source control (Git)
• Servers, storage, uninterruptible power supplies, racks and structured cabling; routers and switches (basic support)
• Network printers, including MICR check printers, scanners, and peripherals
• Hand tools for workstation, rack, and cabling work