Summary
Description
Equiti is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. As a vital member of our interpretation team, you will facilitate clear, accurate, and culturally competent communication between healthcare providers and Limited English Proficient (LEP) patients. You will serve as a professional conduit for information and, when appropriate, a cultural broker to ensure full understanding. Interpreters support both healthcare and educational settings via audio and video modalities.
Essential Responsibilities
- Interpret accurately and completely between source and target language for hospitals, clinics, and other facilities nationwide.
- Ensure full comprehension by adjusting register as needed for the LEP patient.
- Maintain strict confidentiality in accordance with HIPAA and professional standards.
- Adhere to Equiti's quality policy and promote excellent customer service to clients and patients.
- Establish and maintain positive, professional interactions with all users.
- Act as a cultural broker when needed to clarify cultural nuances or misunderstandings.
- Demonstrate camera awareness during VRI sessions, ensuring proper posture, voice projection, and presence.
- Maintain required certifications and continue professional development.
- Adapt to changing technology, platforms, and protocols as needed.
- Participate actively in a team-oriented, fast-paced environment.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- High School Diploma or GED required.
- Minimum 1 year of experience in remote medical interpreting (required).
- 40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).
- Medical interpretation certification (e.g., CMI, CHI) preferred.
- Documented fluency in English and at least one other language.
- Equal command of medical, educational, and social service terminology in both languages.
- Proven understanding of the NCIHC Code of Ethics and Standards of Practice.
- Strong customer service, interpersonal, and problem-solving skills.
- Proven ability to learn and operate proprietary and common software tools.
- Ability to adjust interpretation register appropriately.
- Demonstrated critical thinking and a teamwork mindset.
- Experience serving individuals from diverse cultural and socio-economic backgrounds.
Technical Requirements
- A HIPAA-compliant home workspace (chair, desk, privacy).
- Dedicated, high-speed wired internet (no Wi-Fi):Minimum Download Speed: 10 MbpsMinimum Upload Speed: 3 MbpsLatency: 100msJitter: 30msPacket Loss: 1%
- Company-provided laptop computer running Windows 10+ with a minimum of 8GB RAM (no tablets or phones).
- Company-provided noise-cancelling USB-wired headset with built-in microphone (no Bluetooth/wireless).