Janitorial Franchise Business Consultant
For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge, IL office.
POSITION SCOPE: In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area.
WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT:
- Develop a beneficial business relationship with all Franchisees in assigned area.
- Audit accounts against our brand standards on a regular schedule.
- Quickly identify performance evaluation success or issues through ‘proactive’ site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
- Identify additional special service opportunities to assist in increasing franchisee revenue.
- Facilitate communication between the Certified Business Owners and their customers, when needed.
- Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
- Provide on-call support, as necessary.
- Schedule meetings with Franchisee to conduct business planning sessions.
- Complete and maintain accurate documentation of franchisee and client records.
- Support franchisees with onboarding and offboarding customers.
- Recommend solutions to retain franchise owners’ customers.
- Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
- Technical training skills and experience with floor work. Ex: strip and wax, carpet extraction, buffing etc.
- Timely completion and documentation of administrative tasks.
YOU’LL BE A GREAT FIT IF YOU HAVE:
- MINIMUM of 4 years in janitorial operations and customer service experience.
- Ability to multi-task and keep composure in a fast-paced work environment.
- Effective time management skills.
- Consistent follow-through on commitments.
- Ability to handle difficult situations and conversations.
- Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus.
- Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
- Professional appearance, demeanor, and communication skills.
- Ability to work with sensitive information in a confidential environment.
- Experience cleaning schools, dealerships or medical facilities is a plus.
PHYSICAL AND MENTAL REQUIREMENTS:
- Ability to function in high-pressure situations.
- Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment.
- Ability to take legible, handwritten notes, where necessary.
- Correctable vision and hearing.
- Successfully complete a pre-employment drug screen and criminal background check.
- Excellent interpersonal skills.
- Clear, easy to understand oral communication ability.
- Ability to sit for prolonged periods.
- Flexible work schedule.
- Valid driver’s license.
TO THE BEST QUALIFIED CANDIDATES, WE OFFER:
- Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000.
- Company vehicle, gas card
- Retirement Plan, Employer paid Healthcare Reimbursement Account
- Company provided computer, tablet and cell phone
- Paid vacation plus paid holidays