Jackson - Engagement Coordinator

Education and Experience High School Diploma or Equivalent and 2 years of administrative experience with and knowledge of psychiatric medication, vital signs, infection control and emergency preparedness preferred proficiency in Microsoft Office, specifically MSWord and Excel. Minimum Qualifications Provide proof of current, valid Oregon Drivers License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.

Primary Purpose This position is responsible for assessing challenges that are negatively impacting client engagement in outpatient services. The Engagement Coordinator will collaborate with staff and clients to overcome identified barriers and support the implementation of collaborative solutions to promote attendance and participation in provider sessions. This position will perform routine administrative and clinical tasks. The Engagement Coordinator will work closely with clinicians and the administrative team to ensure timely communication, accurate documentation, and smooth coordination of client services. The Engagement Coordinator will be expected to work in both Jackson and Josephine County. Education and Experience High School Diploma or Equivalent and 2 years of administrative experience with and knowledge of psychiatric medication, vital signs, infection control and emergency preparedness preferred proficiency in Microsoft Office, specifically MSWord and Excel. Word processing skills, organizational skills; oral and written communication skills. Preferred familiarity with electronic health record system. Interpersonal communication and human relations skills are essential, along with an ability to prioritize and evaluate agency needs. Bilingual a plus. Minimum Qualifications Provide proof of current, valid Oregon Drivers License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties. Successfully pass a Criminal Background Check and Medicaid Fraud Check. Obtain and maintain current CPI Verbal De-escalation Certification. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification.Obtain a Food Handlers Card. Essential Duties, Responsibilities and Core Competencies Coordinate services for youth, young adults and families. Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries.Maintain records (requests, archiving, and purging) related to dissemination of confidential clinical information within the agency and between agencies.Compile and furnish reports as requested by Jackson Services leadership staff. Work under the supervision of the Associate Administrative Systems Director, completing a variety of tasks designed to ensure the smooth operation of the agency's office and clinical record system.Coordinate the flow of information between multiple sources including the public, staff members, client charts, agency digital files, and office voicemail boxes.Assist in scheduling appointments and maintaining calendars, as needed. Assist in preparation of clinical presentations, meetings, and educational trainings.Provide clerical and other necessary support to staff.Greet visitors and check in youth and families for appointments.These can be compiled into one: Copy, scan, and fax documents. Draft correspondence and respond to other communications. Help track and prioritize information to be read and processed by due date.Proficient in all software needed for above responsibilities, including Microsoft Office, Word, Excel, and electronic heath care system.Proficient and accurate in word processing and transcription skills, including Excel spreadsheets and any other functionality needed for responsibilities.Efficient in organizational, scheduling, and meeting coordination skills.Exhibit professional oral and written communication skills.Demonstrate alignment with Kairos values.Ensure confidentiality and professional discretion with clinical information and about program leadership activities.Demonstrate continuous improvement in clinical administration.Abide by ethical codes, mission, values, and professional standards, including confidentiality. Actively utilize, reference, and follow agency policies, procedures, and guidelines.Present a positive attitude, professional demeanor and demonstrate respect with youth and young adults, families, staff, visitors, and community partners.Perform all work tasks in a proper and safe manner per established policies and procedures to prevent unnecessary injury, time loss and agency expense.Comply with all federal, state and agency health and safety reporting requirements.Maintain prompt and regular attendance in accordance with company policy.Ability to be flexible and adjust schedule as necessary to fit program needs and meet the needs of youth and their families. Other Duties Perform other related work as assigned.Provide Coverage for other administrative roles, travel may be required.Attend trainings and meetings as assigned. May be appointed to committees. Attendance Maintain prompt and regular attendance in accordance with company policy. Ability to be flexible and adjust schedule as necessary to fit program needs and meet the needs of youth and their families. Physical Demands: The physical demands described here are representative of those that must be met by the staff person to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the staff person is regularly required to use hands to type, handle, reach with hands and arms, talk or hear. The staff person frequently is required to stand and walk. The staff person is occasionally required to sit, stoop, kneel, crouch or crawl. The staff person must frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception and operating a motor vehicle. Working Conditions: The working conditions described here are representative of those that must be met by the staff person to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the staff person is frequently exposed to loud noises, outside weather conditions such as heat, cold and humidity. The staff person is occasionally exposed to chemical solutions and body fluids. Hazardous Conditions: Risk of verbal and physical threats and harm from clients. Possible exposure to air and Bloodborne Pathogens. Equipment Used: May include general office equipment, such as computer, telephone, agency or personal vehicle, general cleaning supplies, and kitchen utensils/supplies. Travel: Travel is expected for required trainings. Other Responsibilities: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. Staffs Attestation constitutes staff's understanding of the requirements, essential functions, and duties of the position.