Our Client, an IT Services and Consultant company, is looking for a Jack Henry Digital Banking Product Analyst - Banno & OpenAnywhere for their Remote location. Define a training matrix structure for L0-L3 tiered support across Jack Henry & 3rd party applications and their scope of service.
Numbers & Facts
Location
NJ
Description
Our Client, an IT Services and Consultant company, is looking for a Jack Henry Digital Banking Product Analyst - Banno & OpenAnywhere for their Remote location.
Requirements:
5+ years of relevant product analyst experience (required)
Experience in data mapping across systems
Excellent written and verbal communication skills including technical writing skills
Strong analytical, problem-solving, and technical writing skills
Strong team player
Ability to work independently and as part of a team
Ability to complete tasks with high levels of precision
Proven experience in Jack Henry Core Banking platform (New Digital Core)
Proven experience in Jack Henry Banno (front end) & Open Anywhere (Onboarding application)
Design & define training framework for digital channel operations teams
Define training documents for new digital channel operations team
Define a training matrix structure for L0-L3 tiered support across Jack Henry & 3rd party applications and their scope of service
Execute training for operations team members (L0-L3 levels)
Guide users on self-service capabilities for L0 level support