Property Description Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it's a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.
Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
- Provide exceptional customer service, creating a positive first impression for guests
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications - Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.