What are the top 3 skills required for this role?
1. Expert knowledge on IWA Scheduling and admin (IWA/TWS/IWS – all these are referred to same tool)
2. Own the full lifecycle of TWS/IWA objects: jobs, job streams, dependencies, calendars, and resources.
3. Scripting, DB query expertise.
Job Description/ Responsibilities:
Product & Platform Knowledge
• Maintain expert-level, current knowledge of IWA, including version-specific functionality and upgrade implications.
• Maintain a working overview of the business applications hosted on and dependent on the IWA-managed servers, including how scheduling failures translate into business impact.
Batch Scheduling & Job Management
• Own the full lifecycle of TWS/IWA objects: jobs, job streams, dependencies, calendars, and resources.
• Direct the creation, configuration, and scheduling of batch jobs, including application-specific job types.
• Enforce and maintain folder structure and naming convention standards across the environment.
• Maintain and update IWA calendars and event rule configurations.
• Maintain and govern the service catalogue(s) for scheduled jobs and workflows.
Environment & Release Management
• Lead job migrations to higher environments using WAT and Composer commands, ensuring alignment between staging and production configurations.
• Coordinate and oversee pre- and post-maintenance activities in partnership with the monitoring team, including validation checks before returning environments to production status.
Incident, Problem & Change Management
• Own end-to-end incident and service request management, including RITMs and problem tickets, through resolution and root-cause closure.
• Serve as the escalation point for P1/P2 batch incidents, driving troubleshooting and resolution while coordinating directly with application teams on technical fixes.
• Ensure escalation matrix and process discipline is followed, including timely executive notification for high-severity incidents.
• Manage production job changes through the formal change management process, including authoring and executing change tickets.
• Engage IBM support directly to open, manage, and drive resolution of product-related IBM cases.
• Track and manage all operational work in JIRA, maintaining accurate status for audit and reporting purposes.
Team Leadership & Business Liaison
• Lead and mentor a technical team of schedulers/administrators, setting technical direction and reviewing their work for quality and standards compliance.
• Act as the primary liaison between the technical team and business/client leadership, translating scheduling and batch issues into business-impact terms.
• Represent the IWA workstream in client governance forums, status reviews, and escalation calls.
• Proactively identify operational risk (e.g., environment misalignment, knowledge concentration in a single resource) and drive mitigation plans before they become incidents.
Additional Information:
• Managing the client and providing the technical inputs for the IWA operations and projects related work.
• Need to maintain cordial relationship between onsite and offshore teams.
• Act as the primary liaison between the technical team and business/client leadership, translating scheduling and batch issues into business-impact terms.