IVR Test Automation Engineer (Cyara)

Collaborate with developers, business analysts, and stakeholders to resolve issues. Perform functional, regression, integration, and user acceptance testing.

Job title -IVR Test Automation Engineer (Cyara)
Work location - Charlotte NC 28273
Contract duration - 12 months
Interview mode - In person interview
Must Have Skills
Strong experience in IVR (Interactive Voice Response) Testing.
Handson experience with Cyara for IVR test automation and monitoring.
Experience in Automation Testing and test framework development.
Nice to have skills
IVR testing
Automation testing, Cyara
Detailed Job Description
Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test results and identify defects in IVR applications.Collaborate with developers, business analysts, and stakeholders to resolve issues.Ensure quality and performance of voice and customer interaction systems.Generate test reports and provide status updates to project teams.

Top 3 responsibilities--
Validate endtoend IVR and contact center call flows.
Design, develop, and execute automated test scripts using Cyara.
Perform functional, regression, integration, and user acceptance testing.