Ivanti Developer

Works with business users, CLIENT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Title:Ivanti Developer
Location: Remote
Type: W2 Contract

Required Skills:
Hands-on experience configuring, developing, or supporting an enterprise ITSM platform. (2 Years)
ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) (2 Years)
Agile/Scrum, CI/CD, or DevOps (2 Years)
JavaScript (2 Years)
SQL (2 Years)
REST APIs/JSON (2 Years)
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. (2 Years)

Desired Skills:
Ivanti ITSM / Ivanti Neurons (2 Years)

Minimum Qualifications:
At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation
Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model
Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
Experience with project/package development, version management, environment promotion, and release practices for low-code platforms
Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred
Experience working in Agile/Scrum, CI/CD, or DevOps delivery models
ITIL certification is preferred
Strong analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication and stakeholder coordination skills
Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams
Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards

Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, CLIENT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Responsibilities:
Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions
Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation
Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities
Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues
Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred
Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes
Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support
Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure
Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module developmen
Perform other assignments as required