ITSpecialist_Senior (14960)

Provide a short description of the Position:
Department of Labor's UISIM (Unemployment Insurance Service Improvement) project.
The IT Specialist position supports the UISIM project, a multi-year program to redesign, implement, operate, enhance, and maintain the integrated systems used by the New York State Department of Labor's Unemployment Insurance program. The resource will provide specialized technical support, knowledge transfer, incident resolution, enhancement delivery, and documentation for UISIM applications and platforms.

Provide a list of the day-to-day tasks to be performed by the Selected Candidate:
The selected candidate will provide middleware and software administration support for UISIM. Activities include, but are not limited to:

• Administer, configure, maintain, monitor, patch, and troubleshoot Red Hat JBoss BAM/BPM, IBM WebSphere 8.5, ActiveBatch, PSPDF, OccuCoder, JMeter, and related middleware components.
• Support application deployments, batch scheduling, integrations, interfaces, and production operations across UISIM environments.
• Monitor middleware availability, capacity, performance, logs, and alerts; diagnose incidents and implement corrective actions.
• Conduct performance and load testing using JMeter and analyze results to identify bottlenecks and remediation options.
• Coordinate with application developers, cloud engineers, security teams, and business stakeholders to resolve incidents, defects, and enhancement requests.
• Support software upgrades, security patching, configuration changes, disaster-recovery readiness, and change-management activities.
• Create and maintain architecture diagrams, configuration records, runbooks, operational procedures, and troubleshooting documentation.
• Assist with technical-debt remediation and modernization or replacement of UISIM middleware and workflow components.
• Provide knowledge transfer and mentor State staff in middleware administration and operational support.

Position Mandatory Qualification (Per Attachment 7, Section 1.2.4)
Position Job Title: IT Specialist
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Position Skill Level: Senior
60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

Position Requested Qualifications (Per Attachment 7, Section 1.2.5)

• 60 months of experience administering and supporting enterprise middleware or application-server platforms in production environments.
• 48 months of experience installing, configuring, maintaining, patching, upgrading, and troubleshooting Red Hat JBoss BAM/BPM or IBM WebSphere.
• 36 months of experience administering enterprise workload automation or batch scheduling tools such as ActiveBatch.
• 36 months of experience supporting application integrations, interfaces, deployments, and production incident resolution across distributed systems.
• 36 months of experience conducting application or middleware performance testing and analysis using JMeter or a comparable performance-testing tool.
• 24 months of experience supporting document-processing or specialized business applications such as PSPDF or OccuCoder.
• 24 months of experience creating operational runbooks, architecture or configuration documentation, and providing knowledge transfer to technical staff.

Required Documentation

• Re sume
• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)

Additional Information Requests:
Are there additional security requirements for the Authorized User? Yes
If YES, include the additional security requirements: Resource must sign a confidentiality agreement in the event of any exposure to private and/or sensitive information.
Will additional training potentially be required during the Engagement? Yes
If YES, provide description of anticipated training: All NYS OER Mandated Training and UI Confidentiality Training
What type and/or manner, of knowledge transfer is requested during the Engagement?
Resource will train/mentor State Staff in specialized skills. During the term of this assignment, knowledge transfer from the consultant to State employees will be mandated. The knowledge transfer plan will be a written plan with details determined by the State Project Manager in collaboration with the selected consultant according to the specific program needs.
Is travel anticipated during the Engagement? No