ITSM CMDB Configuration Analyst

Role: ITSM CMDB Configuration Analyst

Location: Austin, TX 78744

Duration: 9-month duration (with the possibility of a renewal)

The client work to be accomplished:

Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery

CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.

• Responsible for daily administration, stability, and performance of CMDB.
• Responsible for managing the CMDB Health Dashboard administration.
• Create and maintain custom and out-of-the-box integrations.
• Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
• Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
• Knowledge of CMDB CSDM and CI relationship.
• Knowledge of CMDB Ownership Process.
• Knowledge of CI and Asset LCM process
• Knowledge of Transform Maps
• CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.

Required Skills:

• 2 years of Experience with IT Asset Management (ITAM)
• 3 years of Experience with IT Configuration Management Health and Data Management
• 3 years of Experience with Configuration Management Database (CMDB)
• 2 years of Experience with Common Service Data Model (CSDM)
• 1 year of Experience with IT Operations management
• 1 year of Experience with ServiceNow Discovery
• 2 years of Experience with IT Service Management, ITIL practices
• 3 years of Strong verbal and written communication skills.

Preferred Skills

• 3+ years of Experience with IT Service Management, ITIL practices
• 2 years of Demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.
• 1 year of Understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB
• 1 year of ITIL Foundations or ITIL Practitioners Certification