ITS Student Technician

Position Details

Position Summary

Position Title ITS Student Technician Posting Number Division Information Technology Services Department Information Technology Services Location Erie, Pa Position Summary

Career Readiness Learning Objectives:

Communication - The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions.

Critical Thinking - The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client's computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.

Part-Time IT Support Assistant

This entry-level position offers a great opportunity to develop both technical and customer service skills in a supportive environment.

Key Responsibilities:

• Provide first-level IT support to students, faculty, and staff via phone, email, and in person.
• Troubleshoot issues related to Wi-Fi, Internet access, FortiNAC scans, software, account issues and password resets.
• Use knowledge base articles to guide users through solutions.
• Accurately document all support interactions in the ticketing system.
• Maintain a clean workspace and assist with general office duties.

Qualifications:

• Strong communication skills and a customer-first mindset.
• Ability to follow instructions and learn new systems.
• Minimum commitment of 10 hours per week; up to 20 hours available.

Required Qualifications

• Current Gannon University undergraduate student in good academic standing.
• Familiarity with computers, software applications, Gannon educational software.
• Good communication skills. Active listener. Dependable and able to follow directions.

Preferred Qualifications

Experience working with users via phone calls.

Physical Demands

• Position requires sitting for the majority of the shift, typing, making and receiving phone calls to provide client support.
• Occasional lifting required (up to 50 lbs.) moving computers, delivering paper to copiers etc.

Posting Detail Information

Number of Vacancies 20 Job Posting Open Date 08/11/2026 Job Posting Close Date 03/31/2027 Special Instructions to Applicants

Ensure that you are FWS (Federal Work Study funding) eligible before submitting your application.

REQUIRED: PLEASE INCLUDE A COPY OF YOUR CLASS SCHEDULE WITH YOUR APPLICATION. THANK YOU.

To ensure an efficient application process, we respectfully request that applicants refrain from visiting the ITS Help Desk to inquire about their application status unless they have been explicitly contacted for an interview.

Training is provided between 8:00 AM and 4:30 PM only. New student employees are ineligible for shifts outside of normal business hours.

This is an IT Operations opportunity. Prior experience in IT Infrastructure and Systems Administration are not transferable skills.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you eligible for Federal Work Study as determined by the Financial Aid Office?

• Yes

• No

• Unsure

• • In order to determine availability, we need to know your class schedule. Please list your classes and class times here.

(Open Ended Question)

• • Do you have computer experience?

• Yes

• No

• • Briefly list your prior job experience.

(Open Ended Question)

• • When will you graduate?

(Open Ended Question)

• • Are you a student athlete?

• Yes

• No

• • Shifts will be scheduled around your classes, but will fall on weekdays between the hours of 8:00am and 4:30pm. Are you available and willing to work during these times if you don't have class?

• yes

• no

• Describe a time you managed multiple tasks under a tight deadline. How did you prioritize and ensure successful completion?

(Open Ended Question)

• Tell us how you maintain constant performance while under time and work load pressures.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation