ITS Operations Supervisor

ITS Operations Supervisor

Salary

$40.38 - $60.56 Hourly

Location

Public Works North - 900 East Juniper, Gilbert AZ 85234, AZ

Job Type

Full Time

Job Number

27-0053

Department

ENGINEERING

Division

ENGINEERING TRAFFIC OPS

Opening Date

08/27/2026

Closing Date

9/20/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of ITS Operations Supervisor. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

The ITS Operations Supervisor reports to the Town Traffic Engineer. The primary job duties of this position include:

• Plans, organizes, and directs the activities of the Traffic Signal Specialists I, II, and III in the construction, preventive maintenance, and operations of traffic signals.
• Provide training, direction and supervision necessary to prepare and maintain ITS Operations staff for the installation, diagnostics, repair and operations of ITS equipment associated with their positions.
• Supervises and evaluates the work of subordinate personnel in the installation, maintenance, and repair of complex electronics.
• Communicate with Engineering Division Staff, the general public, other Town employees, vendors, management and contractors to provide information on the traffic signal and ITS specifications, recommendations, annual reports, and performance evaluations.
• Give instructions in work procedures, safety practices, technical aspects, department policies and related requirements.
• Maintain an on-call and emergency response schedule for ITS Operations personnel. The incumbent is subject to call-out during off-duty hours to cover emergency situations.
• View the full job description here.

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

MINIMUM QUALIFICATIONS & SPECIAL REQUIREMENTS:

• High School Diploma or GED supplemented by some college-level or technical training course work; and
• 5 years of experience in traffic signal construction, maintenance, and repair; and
• 3 years of lead, supervisory or training experience; or any combination of training, education and experience equivalent to the minimum qualifications listed above may be considered.
• Associate degree or higher preferred.

LICENSING/CERTIFICATIONS:

• Valid Arizona Drivers License
• Ability to obtain and maintain ISMA II or equivalent certification within the first year
• Additional ITS or signal certifications preferred

This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation.

Physical Demands and Working Conditions for this position include:

This position has been designated as a Medium work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether you accept these terms by checking the appropriate response below.

• Yes
• No

02

What is the highest level of education or diploma you have completed?

• High School Diploma / GED
• Associate Degree in Electronics, Engineering, or related field
• Bachelor's Degree or higher

03

How many years of professional experience do you have in traffic signal installation, operations, maintenance, and ITS infrastructure?

• Less than 5 years
• 5 to 7 years
• 8 to 10 years
• 10+ years

04

How many years of formal supervisory or lead-level experience do you have managing field crews, assigning daily work schedules, and evaluating staff performance?

• No supervisory experience
• Less than 2 years
• 3 to 5 years
• 6+ years

05

Select all active International Municipal Signal Association (IMSA) or related certifications you currently hold:

• IMSA Traffic Signal Technician Level II
• IMSA Traffic Signal Inspector
• IMSA Traffic Signal Senior Technician Level III
• IMSA Traffic Signal Specialist / Supervisory Level
• Other (e.g., IMSA Fiber Optics, P.E., PTOE)
• None of the above

06

If "Other" was selected in the previous question, please list your specific certifications.

07

Indicate your level of experience managing preventive maintenance (PM) schedules and emergency outage response programs.

• None
• 1 to 2 years
• 3 to 5 years
• 6+ years

08

Indicate your level of experience in inspecting contractor work, managing field changes/redlines against plans, and approving CIP signal construction.

• None
• 1 to 2 years
• 3 to 5 years
• 6+ years

09

Indicate your level of experience in providing high-level technical escalation directions for complex cabinet and MMU failures for emergency response

• None
• 1 to 2 years
• 3 to 5 years
• 6+ years

10

List the traffic signal controllers, central traffic management software (ATSPM/CMS), and specialized field technologies you have experience configuring, troubleshooting, or supervising.

11

Indicate your experience in managing operational budgets, reviewing contractor invoices, and issuing purchase orders

• None
• 1 to 2 years
• 3 to 5 years
• 6+ years

12

Indicate your experience in managing inventory, equipment procurement, and long-range replacement plans.

• None
• 1 to 2 years
• 3 to 5 years
• 6+ years

13

Describe how you have utilized Lucity (or a similar asset management system) to track work orders, monitor crew productivity, and manage division inventory.

14

Are you willing and able to oversee after-hours emergency responses, participate in/manage an on-call rotational schedule, and serve as the primary supervisory contact during major system failures?

• Yes
• No

15

Briefly describe your approach to resolving performance issues within your crew or addressing resident and developer complaints regarding traffic signal operations.

16

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

• Veteran
• Disabled Veteran
• Veterans Spouse/Surviving Spouse
• Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs