Highlights
The ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. Plan and execute the CMDB data population and migration effort, including: Build and maintain the integrations between ServiceNow ITOM and external systems, including monitoring and observability tools, cloud providers, customer SSO, ITSM/ticketing, and enterprise reporting or data warehouse platforms.
Numbers & Facts
| Location | REMOTE, VA (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | https://conv.com/ |
Description
We are seeking a ServiceNow ITOM Senior Developer (IT Operations Management) to deliver the hands-on build and configuration of ITOM solutions for federal customers. This is a senior developer role responsible for delivering the end-to-end ITOM build on the ServiceNow platform including CMDB, Discovery, Service Mapping, and Event Management, and the integrations that connect it across multiple ServiceNow products.
The ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. They bring proven experience building cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role contributes to the ITOM technical solution documentation, implements the defined integration and security patterns, and collaborates with the iTech Solution SMEs, customers, and iTech Certified Master Architects.
ROLES AND RESPONSIBILITIES
- Deliver the hands-on build and configuration of the ServiceNow ITOM solution, CMDB, Discovery, Service Mapping, and Event Management, including the data model and delivery across modules per the phased roadmap
- Demo, build and configure ServiceNow ITOM capabilities across the solution, including:
- CSDM-aligned CMDB design, CI class modeling, and relationship types
- CMDB identification and reconciliation rules, data source precedence, and CMDB Health (completeness, correctness, compliance)
- Discovery — MID Server deployment, credentials, schedules, IP ranges, and discovery patterns
- Cloud Discovery for AWS, Azure, and/or GCP, including cloud resource and tag-based discovery
- Service Mapping — application service definition, entry points, top-down and tag-based mapping, and custom patterns
- Event Management — event connectors and sources, event rules, field mapping, and event-to-alert transformation
- Alert correlation, aggregation, and alert management rules, including CI binding and impact calculation
- Alert-to-incident automation, notifications, and remediation workflows (Flow Designer / Workflow Studio)
- Operator Workspace, service health dashboards, and Performance Analytics reporting
- Integrations with monitoring and observability tools (e.g., SolarWinds, Splunk, Dynatrace, Datadog, SCOM)
- Build automated alert-to-incident, notification, and remediation workflows — assignment, escalation, tracking, and closure — replacing manual monitoring triage across operations teams
- Configure Discovery across on-premises, cloud, and hybrid environments, including MID Server clustering, credential management, and horizontal and top-down discovery
- Implement Service Mapping for business-critical application services and maintain the maps as infrastructure and applications change
- Build configurable dashboards and reports for CMDB health, discovery coverage, service health, alert volume, and MTTR that end users can adjust without recoding
- Configure Event Management noise reduction — deduplication, correlation, maintenance windows, and alert thresholds — documenting tuning decisions and rationale
- Plan and execute the CMDB data population and migration effort, including:
- Build and maintain the integrations between ServiceNow ITOM and external systems, including monitoring and observability tools, cloud providers, customer SSO, ITSM/ticketing, and enterprise reporting or data warehouse platforms
- Support the discovery with infrastructure, operations, and application stakeholders to validate environments, data sources, CI classes, and monitoring integrations
- Participate in Agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives
- Participate in code and design reviews, mentor junior developers, and follow platform best practices
- Contribute to technical documentation, knowledge transfer, operational readiness, and end-user adoption effort
MINIMUM QUALIFICATIONS
- 5+ years of hands-on ServiceNow experience, including 2+ years in a senior developer role
- 2+ years implementing ServiceNow IT Operations Management (ITOM) CMDB, Discovery, Service Mapping, and Event Management
- Deep hands-on configuration and development experience across ITOM
- Working knowledge of the Common Service Data Model (CSDM), CMDB Health, and IT infrastructure across on-premises, cloud, and hybrid environments
- Experience building integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP APIs, and executing CMDB data population and migration
- Strong experience implementing ServiceNow data models, security models, and platform configuration
- Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
- Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus)
- Strong analytical, troubleshooting, and problem-solving skills, and experience mentoring other developers
EDUCATION AND CERTIFICATIONS
- Bachelor’s degree or equivalent years experience
- ServiceNow Certified Implementation Specialist (CIS) - Discovery
PREFERRED QUALIFICATIONS
- ServiceNow Certified Implementation Specialist (CIS) - Service Mapping, and/or Event Management a plus
- Additional CIS certifications across products (e.g., Data Foundations (CMDB/CSDM), ITSM, Cloud Provisioning and Governance, HAM/SAM) a plus
- Familiarity with ServiceNow Virtual Agent and AI / Now Assist capabilities
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.