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ITOM/CMBD Admin - RTH

Atlantic Partners Corporation

  • Poughkeepsie, NY
  • 1 day ago

    Highlights

    CSDM & Service Modeling Responsibilities Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures. 2. Discovery & Integration Configures and optimizes ServiceNow Discovery to automatically identify and populate CI's, Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.

    Numbers & Facts

    LocationPoughkeepsie, NY

    Description

    1. CMDB Design & Maintenance
    • Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
    • Ensures all Configuration Items (CIs) and their relationships are accurately represented.
    • Implements governance policies to maintain data integrity and compliance.
    2. Discovery & Integration
    • Configures and optimizes ServiceNow Discovery to automatically identify and populate CI's,
    • Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.
    • Monitor Discovery health, coverage, and success rates.
    • Drive continuous improvement of discovery patterns and data collection methods.
    • Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
    • Evaluate, onboard, govern, and maintain CMDB authoritative sources.
    • Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
    3. Data Quality & Governance
    • Conducts audits to validate CMDB data accuracy.
    • Removes stale, orphaned, or duplicate CIs.
    • Defines naming conventions and enforces change control processes.
    4. CMDB Governance & Data Stewardship
    • Establish and manage CMDB governance processes.
    • Define data ownership, stewardship, and accountability models.
    • Develop and maintain CMDB standards, policies, and operating procedures.
    • Facilitate governance reviews with infrastructure, application, security, and business stakeholders.
    5. Reporting & Dashboards
    • Monitor CMDB health scores, Discovery completeness, and service mapping accuracy.
    • Use Health Scan and CMDB Query Builder to identify gaps and improve data quality.
    • Builds interactive dashboards and reports to monitor CMDB health and usage.
    • Tracks performance metrics and identifies areas for improvement.
    6. CSDM & Service Modeling Responsibilities
    • Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures.
    • Partner with application, infrastructure, and business teams to define service ownership and service relationships.
    • Support the organization's transition to a service-aware operating model.
    7. Service Mapping Ownership
    • Design, implement, and maintain Service Mapping.
    • Ensure business-critical services have accurate dependency maps.
    • Support automated service mapping initiatives and ongoing map maintenance.
    8. Collaboration & Training
    • Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole.
    • Provides training and mentorship to ensure alignment with CMDB best practices.
    9. Strategic Planning
    • Develops a roadmap to evolve the CMDB into a service-aware database.
    • Supports decision-making, risk management, and operational efficiency.
    10. Automation & Orchestration
    • Implement and maintain Flow Designer, Orchestration, or IntegrationHub for automated workflows.
    • Develop and manage automation policies for event remediation and service health improvement.
    11. Monitoring & Event Management
    • Configure and tune Event Management to correlate alerts and reduce noise.
    • Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, SCOM) to enrich event data.
    12. Documentation & Knowledge Sharing
    • Maintain detailed documentation of configurations, integrations, and workflows.
    • Create knowledge articles or internal wikis for repeatable processes and troubleshooting
    13. Experience
    • ServiceNow ITOM
    • CMDB
    • Discovery
    • Service Mapping
    • Event Management
    • CSDM
    • Identification & Reconciliation Engine (IRE)
    • IntegrationHub
    • Flow Designer
    • Asset Management integration concepts
    • Cloud discovery (Azure, AWS preferred)
    • REST/SOAP APIs
    • MID Server administration
    • Data Manager / Data Foundations experience

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