ITIL Specialist

Job#: 3054641

Job Description:

ITIL Specialist

Location: Daytona Beach, Florida (Hybrid)

Role Overview

This organization requires an ITIL Specialist to support and mature enterprise IT Service Management processes. The successful candidate shall serve as a key owner of ITIL governance processes, including Change Management, Problem Management, and Major Incident Management. Collaboration with technical and business teams is necessary to drive governance, compliance, reporting, and continuous improvement initiatives across the environment.

Key Responsibilities

• Establish and manage the IT Service Management framework, focusing on change management processes.
• Utilize ServiceNow to manage dashboards, reporting, and operational metrics.
• Oversee the change management process to ensure production readiness, validating testing, approvals, and evidence.
• Ensure all change processes comply with SOX regulations.
• Collaborate on migration projects from legacy tools to ServiceNow.
• Coordinate, conduct, and facilitate weekly Change Advisory Board meetings.
• Drive problem, outage management, and post-incident reviews to closure through root cause analysis.
• Train internal teams on the ITIL governance framework and new operational processes.

Required Qualifications

Experience: A minimum of 5 years of experience in IT Service Management, IT Operations, or a related discipline is required. Significant experience managing Change Management and Problem Management processes is essential.

Technical Skills: Strong understanding of governance, compliance, approvals, and audit requirements is necessary.

Preferred Qualifications

• ITIL Foundation Certification or higher.
• Experience supporting large-scale ITSM transformations or enterprise integrations.
• Experience working with managed services providers and third-party vendors.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Daytona Beach, FL, US

Job Type:

Date Posted:

October 5, 2026

Pay Range:

$45 - $52 per hour

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