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IT User Support Specialist

Alliance Sourcing Network

  • Dallas, TX
  • 2 days ago

    Highlights

    Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, fixing application error messages, assisting with application support and troubleshooting email issues.
    Alliance Sourcing Network

    Numbers & Facts

    LocationDallas, TX
    IndustryStaffing/Employment Agencies
    Company Size10,000 employees or more
    Websitehttp://www.asn-corp.com/index.html

    Description

    Our client, a reputable and growing law firm with offices in Dallas, Texas, is seeking an experienced IT User Support Specialist to join their firm.
    Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, fixing application error messages, assisting with application support and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
    Duties:
    • Accurately process and record call transactions using a computer and designated tracking software.
    • Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
    • Gather user's information and determine the issue by evaluating and analyzing the symptoms.
    • Diagnose and resolve technical hardware and software issues.
    • Research required information using available resources.
    • Follow up and make scheduled call backs to users where necessary.
    • Stay current with system information, changes and updates.
    • Perform after-hours on-call service on a rotating schedule with others in the team.
    Qualifications:
    • Previous law firm IT support experience required.
    • Knowledge of Microsoft Office and general legal applications.
    • Proper phone etiquette.
    • Ability to speak and write clearly and accurately.
    • Outstanding customer service.
    • Willingness to cooperate with others and work within a team.
    • Ability to be on-call, including weekends and holidays as needed.
    • Some hardware setup and troubleshooting skills preferred.

    About Company

    At Alliance Sourcing Network we are committed to providing a variety of staffing and recruiting solutions. We specialize in the placement of Technical and Professional Consultants. We offer direct placement, contract to hire, and consulting solutions. Our professionals have served the needs of many industries including: Financial Advertising Construction Insurance Manufacturing Medical Energy Pharmaceutical Telecommunications Transportation At Alliance Sourcing Network we have the capability and functionality with our staff to customize our services to meet your specific needs. We are committed to providing your business with the right solution. Because every client situation is unique, Alliance Sourcing Network provides many staffing options and a range of related services to address your human resources requirements. These include: Contract Staff Augmentation Contract-to-Hire Staffing Direct Placement Payroll Services Pre-Employment Drug Testing and Background Investigation Services Pre – Employment Skills Testing Vendor Management Solutions Strategic Sourcing and Procurement Does this sound like a company you would want working for you? Do not hesitate to contact our office at 201-438-2005 to schedule a fee consultation; whether you are looking to hire or advance in your career. We can strategize The Complete Sourcing Solution!

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