1st Level Support, Background Investigation, Communication Skills, County Ordinances, Customer Support/Service, Detail Oriented, Documentation, Gaming, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Games, Operations Processes, Problem Solving Skills, Procedure Development, Regulations, Reporting Dashboards, Retail, State Laws and Regulations, Team Player, Technical Operations, Technical Support, Time Management, Time Tracking, Writing Skills
LOCATION
Raleigh, North Carolina
POSTED
6 days ago
IT Tier 1 Monitoring Specialist - Gaming Platform (Day Shift)($17/HR)
Position Overview
We are seeking a reliable and detail-oriented IT Tier 1 Monitoring Specialist to support a regulated online gaming platform. This role is responsible for real-time system monitoring, responding to alerts, and providing first-level support through chat and basic troubleshooting.
This is a day shift position (7:00 AM- 7:00 PM) operating on a rotating schedule (3 days one week, 4 days the next). Ideal candidates are dependable, quick learners with strong attention to detail and a solid employment history.
Key Responsibilities
Monitor gaming platform systems, dashboards, and alerts in real time
Identify, triage, and escalate issues according to defined procedures
Provide Tier 1 support via chat, including basic troubleshooting and issue documentation
Maintain accurate logs of incidents, actions taken, and resolutions
Follow operational and regulatory procedures for legalized gaming environments
Communicate clearly with internal teams regarding system status and issues
Ensure timely response to alerts and operational anomalies
Shift Details
Hours: 7:00 AM - 7:00 PM
Schedule: Rotating 12-hour shifts (3 days one week / 4 days the following week)
Includes weekends and holidays as part of the rotation
Qualifications
Strong attention to detail and ability to stay focused during extended monitoring periods
Basic technical aptitude (understanding of systems, alerts, or IT environments preferred)
Clear written communication skills (chat-based support)
Ability to follow documented processes and escalation paths
Comfortable working independently in an overnight environment
Experience Requirements
Prior experience in IT support, monitoring, help desk, or technical operations is a plus-but not required
Candidates from retail, customer service, hospitality, or other fast-paced industries are encouraged to apply
Must demonstrate a strong and stable work history:
No more than 3 jobs within the past 6 years
Proven reliability and commitment in previous roles
Additional Requirements
Must be able to pass a federal background check
Preferred Traits
Dependable and punctual
Calm under pressure
Strong problem-solving mindset
Team-oriented with a collaborative attitude
Willingness to learn and grow within IT and gaming operations
Why Join Us?
Entry point into IT and gaming technology operations
Structured schedule with built-in days off
Opportunity to gain experience in a regulated, high-demand industry
Supportive team environment with training provided
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.