| Location | Akron, OH |
POC - Diksha
Job details
Actual Job title: Business Analyst
Work Location including Zip code: Dallas, TX
Is this a Hybrid/ fully Onsite: Hybrid
Vendor rate range (Min-Max): 86
Interview Process (Virtual/Video or Face-to-face): Virtual/Video Interview
Do you consider candidates who are willing to relocate? No
Minimum years of experience required: 10+ years
Must have skills:
AWS core services, Order Management, Inventory, Fulfillment, and Returns workflows, Retail/eCommerce
Desired Skills:
Experience with OMS platforms such as IBM Sterling, Manhattan OMS, or Salesforce OMS.
Knowledge of SAP Commerce cloud
Experience with marketplace integrations such as Amazon, Walmart, and Target Plus.
Understanding of event-driven architecture and microservices.
Knowledge of commerce analytics, order reconciliation, and operational reporting.
Familiarity with TikTok Catalog, Order APIs, Seller Center, and Commerce Webhook
Micro services, Java
Detailed Job Description:
Role Summary
We are looking for an experienced Business Analyst with strong ecommerce/social commerce domain expertise to support a social-channel integration initiative for a retail client. Candidate must have a solid understanding of ecommerce business processes and social commerce ecosystems, with experience translating business requirements into actionable functional requirements for technology and integration teams. Experience working on AWS-related projects will be an added advantage.
Responsibilities
Work closely with business, product, technology, and integration stakeholders to understand business objectives and requirements.
Gather, analyze, document, and validate business and functional requirements for social-channel integration.
Translate business needs into user stories, functional requirements, workflows, process flows, and acceptance criteria.
Support integration requirements between ecommerce platforms, social channels, APIs, and downstream systems.
Facilitate requirement-gathering workshops and discussions with business and technical stakeholders.
Identify requirement gaps, dependencies, integration considerations, and business-process impacts.
Partner with development, architecture, QA, and product teams throughout the delivery lifecycle.
Support functional validation, UAT, defect clarification, and business sign-off activities.
Maintain requirement traceability and ensure delivered solutions align with agreed business needs.
Support an Agile delivery model through backlog refinement, sprint discussions, and requirement clarification.
Mandatory skills
Strong experience as a Business Analyst, preferably within retail or digital commerce programs.
Hands-on domain knowledge of ecommerce and/or social commerce.
Experience supporting social-channel or digital-platform integrations.
Exposure to social commerce integrations, particularly commerce journeys involving platforms such as TikTok , Instagram, or Facebook/Meta, or similar social channels.
Strong understanding of ecommerce customer journeys and associated business processes.
Experience working with API/integration requirements and cross-system business flows.
Strong requirements elicitation, analysis, documentation, and stakeholder-management skills.
Experience creating user stories, acceptance criteria, business-process flows, and functional documentation.
Ability to work effectively with both business stakeholders and technical teams.
Good understanding of Agile/Scrum delivery methodologies.
Excellent communication, analytical, problem-solving, and facilitation skills.
Required Skills & Qualifications:
7+ years of Business Analysis experience in Retail/eCommerce.
Strong knowledge of Commerce Customer Journeys (Inventory,Place Order, Fulfillment, Returns).
Experience with TikTok Shop/Marketplace integrations.
Expertise in Order Management, Inventory, Fulfillment, and Returns workflows.
Hands-on experience with Rithum (ChannelAdvisor/CommerceHub) integrations.
Strong understanding of AWS integration architecture (API Gateway, Lambda, SQS, SNS, EventBridge), API analysis, JSON, Webhooks, and data mapping.
Experience:
10+ years of experience, preferably involving digital or commerce solutions.
Minimum years of experience: 7+ yrs
Education: Bachelor s / Masters
The top 3 responsibilities would expect the Subcon to shoulder and execute:
AWS core services (Amazon API Gateway,AWS Step Functions,Amazon EventBridge,Amazon SQS / SNS,Amazon AppFlow,AWS Lambda,ECS/Fargate,DynamoDB,Amazon S3,AWS Secrets Manager,CloudWatch), Micro services, Java
Project Code: CONVERSATIONAL AI IMPLEMENTATION