| Location | Charlotte, NC |
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Job Title Senior IVR Consultant
Work Location & Reporting Address Charlotte, NC 28273 (PREFER LOCALS); ONSITE ON DAY 1;
Vendor Rate $55.00/hr.
Contract duration 12
Target Start Date Oct 2026
Interview Process (Is face to face required?) VIRTUAL is ACCEPTABLE
Key Responsibilities:
Skills Required:
Knowledge and Experience in IVR , Conversation AI fundamentals and concepts.
Experience with enterprise contact center tools like Avaya , DRM(ICX) ,GECX CX Agent Studio , Google Cloud CES (Customer Experience Solutions), and Dialog AI.
Experience and knowledge in Google Eval engine.
Understanding of ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and basic Natural Language Processing (NLP), LLM Intent and Analytics
Solid grasp on fundamentals of REST and SOAP APIs
Experience and desire to work in a Global delivery environment
Experience in participating and leading Project Governance Meetings with the customer involving project level and service level metrics
Experienced in work allocation, team management, and status reporting
Good to have:
Experience in utilizing and working with AI tools like Kiro , Claude.
Minimum years of experience
8-10 years
Project Code: Code for MCity CB2 for SDITFLDTECH