Job Function/Purpose:Responsible for supporting all areas of the company's PC's and peripheral devices. This position provides first level support to end users, using the internal Help Desk Ticket System, by researching and answering questions, resolving problems, and documenting the solution to the resolved problem. Problem resolution will include equipment repair and will require individual, hands-on help. This position is part of an on-call rotation and may require work outside of normal business hours.Principal Activities:Provide answers to users by identifying problems, researching answers, and guiding users through corrective stepsProvide single point of contact for all users reporting problems with computer operation while performing their business functionTroubleshoot reported hardware and software problems. Perform repairs for PC's and printersInstall new PC's, printers, and software.Install, configure, and upgrade Windows O/S and applications running on WindowsTrain end-users on the use of devices and softwareAdminister the corporate PC anti-virus programSystem MonitoringProvide assistance to ensure all computers are up to date with patches and updatesProvide support to our remote locations by phone and when necessary in personAssist in the development of standards for the type of computer hardware and software used. Ensure standards are followedPerform hands-on fixes at the desktop, including installing and upgrading software, installing hardware, and configuring systems and applicationsKnowledge/ Skills:Excellent customer service attitudeGood communication skills written, phone and in person.Desktop and laptop troubleshootingBuild and deploy PCsBasic printer maintenance, repair and diagnosticsUnderstand and support common/modern applications (Windows, Office, etc...)Ability to maintenance AV equipment