IT Technician - Onsite - Erie PA

Join our team and make a meaningful difference every day!

At Community Resources for Independence (CRI), we believe in creating an inclusive community where everyone has the chance to thrive in their own homes.  As a member of our care team, you’ll provide support that empowers individuals to live more independently and with dignity, while also enriching your own life through meaningful connections and shared moments of joy.

IT Technician – Onsite – Erie PA

At Community Resources for Independence (CRI), we empower individuals with disabilities to live independently and with dignity. Technology plays a critical role in supporting our staff, programs, and mission across multiple locations.

We are looking for an IT Technician to join our Information Systems team. This is a great fit for someone with a couple of years of hands-on IT support experience under their belt who is ready to take on more responsibility, not an entry-level help desk role, but also not one requiring a seasoned systems engineer. You'll be a key part of keeping our network, servers, and end-user technology running smoothly for the staff who deliver services to our community every day.

Key Responsibilities:

• Provide day-to-day technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Help maintain our Windows Server environment, including DNS and DHCP.
• Configure and troubleshoot SonicWall firewalls and VPN connections.
• Handle general network troubleshooting, switches, wireless, and connectivity.
• Install, maintain, and troubleshoot office printers and copiers.
• Support our Microsoft 365 environment: Outlook, Teams, OneDrive/SharePoint, and user account management.
• Monitor nightly backups and help resolve any failures.
• Keep servers and workstations current through regular patch management.
• Set up and deploy new computers and laptops for staff.

Minimum Qualifications:

• 2–4 years of hands-on IT support or administration experience.
• Working knowledge of Active Directory, Windows Server, DNS, and DHCP.
• Experience with firewalls and VPNs (SonicWall experience a plus).
• Comfort troubleshooting general network and printer issues.
• Solid working knowledge of Microsoft 365 (Outlook, Teams, and related apps).
• A customer-service mindset and clear communication with non-technical staff.
• Associate's degree in IT or a related field, or equivalent experience/certifications (A+, Network+, Security+ a plus).
• A valid driver's license. This role involves occasional travel to CRI locations across Pennsylvania.

What We Offer:

• Health, FSA, Dental, Vision, Life, AD&D, LTD, and Voluntary Benefits
• 401k
• Paid time off (Vacation, Personal, and Illness)
• Supportive leadership team
• Meaningful mission-driven work
• Opportunities for growth and professional development

If you are a motivated IT professional who enjoys solving problems, supporting people, and making a positive impact through technology, we would love to hear from you.

Apply today!

Why CRI?

CRI is genuinely invested in you and eager to support your career by providing mentorship and professional development opportunities.

Our team members love what they do.  Not just because of the flexible hours, but because of the impact they have on the lives of others.  If you are ready to embark on a fulfilling career where every day presents new challenges and rewards, we invite you to apply and join our dedicated team.  Together, we can make a positive impact and create a brighter future for everyone involved.

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CRI is an equal opportunity employer.  CRI does not discriminate against any employee or applicant on the basis of race, color, religion, age, sex (including pregnancy), marital or family status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.