IT Technician

NOTE: The IT Technician will be issued a mobile device to manage day, evening, and weekend programming at various agency sites.  This position will also be responsible for attending early morning, evening, and weekend events as assigned.  Schedule subject to change with some early morning, evening, and weekend work as assigned by the supervisor.

SUMMARY

The IT Technician ensures the reliability, performance, and security of the organization’s technology environment. This role aids with the daily IT operations, supports infrastructure, and ensures that technology services align with operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties within the scope of this position may be assigned.

• Manages and maintains Microsoft Windows applications and systems, various android apps and iOS (Apple) integration.
  
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
  
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; assessing and reporting operational status; performing backups and restores; etc.
  
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
  
• As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
  
• Performs routine preventive maintenance on hardware and software.
  
• Analyzes technology requirements and develops functional specifications. 
  
• Conducts comparative analysis and competitive bidding when necessary.
  
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
  
• Presents and implements technological alternatives to streamline functions and improve productivity.
  
• Manages technology inventory to include procurement and disposal.
  
• Ensures compliance with all software licensing agreements. 
  
• Manages and safeguards software media and associated licenses. 
  
• Tracks software versions. 
  
• Maintains centralized software use log.
  
• Develops annual technology goals and detailed plans for goal accomplishment.
  
• Creates and maintains LAN/WAN maintenance logs.
  
• Responsible for the discovery, mitigation and documentation of information technology risks.  Responsible for the completion of monthly risk management reports. 
  
• Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
  
• Ensures for the availability, continuity and security of data and information pertaining to the organization.
  
• Prepares, maintains and tests a technology disaster recovery plan.
  
• Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.
  
• Respects confidentiality in discussing consumer/participant, staff, volunteer and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.
  
• Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
  
• Develops and manages technology budget and monitors and approves related expenditures. 
  
• Reviews and approves cost pool expenditures.
  
• Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties; overnight travel occasionally required.
  
• Reports to work regularly and on time.
  
• Ability to travel to the Southside and the Peninsula to perform IT functions for all HRCAP sites.
  
• Assists in other duties as needed and directed.
  
  
  

Requirements

INFORMATION PRIVACY AND SECURITY

This associate may have access to Confidential Information (CI) and is required to be familiar with the HRCAP’s Privacy policy related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

QUALIFICATIONS

Demonstrated oral and written communication skills as well as proven presentation skills; Moderate to advanced computer literacy including proficiency using word processing, presentation, and spreadsheet applications.

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Bachelor degree preferred.
  
• 3+ years of experience in IT operations, infrastructure management, or related roles.
  
• Working knowledge of networks, servers, cloud platforms (e.g., Azure, AWS), and IT service management.
  
• Experience with ITIL practices and service management frameworks.
  
• Strong troubleshooting, analytical, and problem‑solving skills.
  
• Excellent communication and stakeholder‑management abilities.
  
• Criminal and record check and Child Protective Services registry required.
  

Preferred

• ITIL, CompTIA Network+, Security+, or similar certifications.
  
• Experience in a multi‑site or distributed environment.
  
• Experience supporting operationally intensive organizations (manufacturing, logistics, healthcare, etc.).
  

KEY COMPETENCIES

Operation discipline

Customer service mindset

Process improvement

Risk awareness and migration

Cross-department collaboration

CERTIFICATES, LICENSES, REGISTRATIONS

Current state driver’s license, proof of current auto insurance coverage, satisfactory driving record and working vehicle required.

Benefits

Hampton Roads Community Action Program (HRCAP) offers a comprehensive benefits package for full-time employees, effective the first day of the month following your hire date. Benefits include:

·         Paid Time Off:

o    10 days of annual leave per year (accrued bi-weekly) for the first five years

o    Sick leave accrued at 5 hours per pay period

o    1 paid day off annually for your birthday

o    11 paid holidays, including major federal holidays

·         Health & Wellness:

o    Medical, dental, and vision insurance available for employees and dependents

o    HRCAP covers 75% of health insurance premiums

o    Coverage begins the first of the month after hire

o    Pre-tax premium deductions via Section 125 Plan

·         Retirement:

o    403(b) retirement plan with a dollar-for-dollar match up to 3% after one year of service

Additional details are provided in the HRCAP Employee Handbook and Summary Plan Documents.