The IT Technician provides frontline and intermediate technical support for broadcast, production, and business technology systems. This role serves as a bridge between traditional IT support and broadcast engineering, ensuring reliable operation of computers, software, networks, media workflows, and broadcast-related technologies. The specialist troubleshoots user issues, supports critical production systems, and works closely with News, Production and Sales departments.
Key Responsibilities:
Technical Support
- Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems.
- Respond to and resolve support requests through ticketing systems, phone, email, and in-person assistance.
- Troubleshoot workstation, software, printer, mobile device, and peripheral issues.
- Configure, deploy, and maintain desktops, laptops, monitors, and user hardware.
Network & Infrastructure Support
- Perform basic network troubleshooting for wired and wireless systems.
- Support IP-based broadcast and production technologies.
- Identify connectivity and performance issues affecting broadcast operations.
- Coordinate with engineering team to resolve infrastructure issues.
Operational Support
- Assist with software deployment, updates, and patch management.
- Assist with equipment installation, testing, and system upgrades.
- Create and manage user accounts, permissions, and group memberships.
- Maintain documentation of issues, resolutions, and standard operating procedures.
- Maintain asset inventory and technology documentation.
- Monitor system health and escalate issues to Broadcast Engineers when necessary.
- Participate in after-hours support and on-call rotations as required.
- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
Required Qualifications
- Technical degree in Information Systems, Digital Electronics, Broadcasting or a related field, or equivalent work experience.
- Experience supporting Windows operating systems and Microsoft 365 applications.
- Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi.
- Ability to communicate effectively with both technical and non-technical users.
- Fluency in English
- Strong troubleshooting and customer service skills.
- Valid driver’s license with an acceptable driving record.
Preferred Qualifications
- Experience in television, radio, media, production, or broadcast environments.
- Familiarity with broadcast systems such as:
- Newsroom Computer Systems (NRCS)
- Media Asset Management (MAM)
- Video servers and playout systems
- Non-linear editing systems
- IP video and audio transport technologies
Key Competencies
- Customer Focus
- Technical Troubleshooting
- Communication Skills
- Problem Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
Working Conditions
- Primarily office and broadcast facility environment.
- May require lifting equipment up to 50 pounds.
- Occasional evening, weekend, holiday, and on-call support.
- Support of business-critical and live broadcast operations where rapid response is required.
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