IT Technician
75-125K
Upstate NY
We are seeking a skilled and dependable Mid-Level IT Technician to join our team. The ideal candidate will provide technical support, troubleshoot hardware and software issues, manage user requests, and assist with maintaining IT systems and networks.
Responsibilities:
Provide onsite and remote technical support to users
Troubleshoot desktop, laptop, printer, software, and network issues
Install, configure, and maintain computers, applications, and peripherals
Support Microsoft 365, Active Directory, and basic networking tasks
Document issues, solutions, and IT procedures
Assist with system upgrades, security updates, and IT projects
Requirements:
3+ years of IT support or help desk experience
Strong troubleshooting and problem-solving skills
Knowledge of Windows environments, networking, and common business applications
Excellent communication and customer service skills
Ability to work independently and as part of a team