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IT Technician (Mon - Fri)

Mars

Ohio

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JOB DETAILS
SKILLS
Analysis Skills, Antivirus, Business Continuity Planning (BCP), Communication Skills, Computer Science, Continuous Improvement, Database Administration, Documentation, English Language, Home Security, Information Technology & Information Systems, Internet Security, Inventory Management, Knowledge Transfer, Management of Information Systems/Technology (MIS), Manufacturing Execution Systems (MES), Network Administration/Management, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Purchasing/Procurement, Reporting Dashboards, Risk Management, Service Level Agreement (SLA), Software Patches, Standards Strategy, Systems Administration/Management, Technical Support, Training/Teaching, User Account Administration, Writing Skills
LOCATION
Ohio
POSTED
7 days ago

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

 

What are we looking for?

Education & Professional Qualification

  • 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies. 
  • Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

  • 3-year IT (Information Technology) & OT (Operational Technology) experience. 
  • Excellent organizational, analytical, project management and technical skills. 
  • Server administration  
  • Virtual infrastructure administration  
  • IT/OT Architecture knowledge  
  • Database administration knowledge 

Context and Scope:

  • Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.  
  • Follows the guidelines and procedure provided by regional OT/IT organization   
  • Establishes and follows KPI’s and SLA for every service provided.  
  • Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. 
  • Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator   

  • Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard 
  • Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …). 
  • Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets. 
  • Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
  • Provide documentation and training to ensure consistent processes and knowledge transfer. 
  • Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services 

  • Site functional expert of all local applications he/she is supporting. 
  • Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use. 
  • Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
  • Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners. 
  • Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level. 

Delivery of IT/OT Solution-related Projects 

  • Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.  
  • Responsible for implementation and coordination of Factory OT/IT projects in their home site. 

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

About the Company

M

Mars