What You'll Expect
As an IT Technician II, you’ll keep the casino’s technology systems running smoothly by providing advanced technical support, troubleshooting, maintenance and implementation assistance for hardware, software, networks, and specialized gaming systems. You’ll work with internal teams and vendors to ensure reliable, secure, and efficient tech operations.
What You'll Do
- Support and maintain the Casino Management System (CMS) and related hardware/software
- Set up and maintain network infrastructure (routers, switches, access points, wiring)
- Monitor network and device performance; recommend improvements
- Maintain firewalls, virtual machines, and vendor-supported applications
- Install, maintain, and troubleshoot PCs, AV equipment, and POS systems
- Work with security to ensure camera and recording systems meet regulations
- Document network layouts, device configurations, and system passwords
- Assist with system upgrades, installs, and vendor coordination
- Provide reliable connectivity for all casino operations
What You'll Bring
- 2+ years of hands-on professional IT support experience
- CompTIA A+, Network+, Security+, or comparable industry-recognized IT certification
- Strong knowledge of network infrastructure and administration
- Proficiency in PC troubleshooting and software support
- Excellent communication, problem-solving, and multitasking skills
- Ability to work independently and collaboratively
- Experience in casino or hospitality environments is a plus
What We Require
- Ability to obtain and maintain a Gaming license
- Ability to communicate technical information through telephone, video conferencing, remote support tools and in-person interactions
- Must be able to lift up to 10 lbs. and work in environments with noise, secondhand smoke, and occasional weather exposure
- Flexible schedule and ability to work overtime or at multiple locations as needed (schedule is Sunday through Thursday, but is subject to change based on business and operational needs, including evening, weekends, holidays and scheduled maintenance windows)
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related technical field preferred
- Must have reliable transportation for travel between company properties, including occasional travel outside regularly scheduled hours (mileage reimbursement is available for authorized business travel bewteen company properties)