IT Technician

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

Schedule: Monday - Friday 9am - 5pm (40 hours)

**100% on-site, in-person position**

Pay range: $22 - $24 per hour

Key Responsibilities

• Set up and configure Microsoft SharePoint environments to support collaboration and document management.
• Maintain and support SharePoint sites to ensure optimal functionality.
• Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
• Troubleshoot and resolve software-related issues, providing timely support to end-users.
• Stay informed about the latest SharePoint and software trends to recommend enhancements.
• Respond to and resolve help desk tickets efficiently.
• Diagnose and troubleshoot software problems using effective problem-solving techniques.
• Work with team members to escalate and resolve complex technical issues.
• Assist in the installation, configuration, and maintenance of software applications.
• Educate end-users on software functionalities and best practices.
• Document and maintain accurate records of all support interactions.

Requirements

• Experience in setting up and maintaining Microsoft SharePoint environments.
• Strong knowledge of SharePoint architecture, configuration, and customization.
• Proficient in software support, troubleshooting, and issue resolution.
• Strong communication skills for interacting with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications in SharePoint and software support are beneficial.
• Solid understanding of software applications and their functionalities.
• Detail-oriented with strong organizational and multitasking abilities.
• Strong customer service skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability