IT Technician

•    Configure, maintain, control, troubleshoot and monitor the facilities MES shop floor software, database and related production systems software and hardware.
•    Support and maintain Microsoft Windows server environments and related infrastructure.
•    Assist with the administration and support of Local Area Networks (LAN), wireless networks, and connected devices.
•    Monitor system performance and availability
•    Provide technical support for plant IT infrastructure, production systems, and end-user computing environments.
•    Troubleshoot hardware, software, network, and manufacturing system issues using logical and analytical problem-solving methods.
•    to ensure uninterrupted business and production operations.
•    Create and maintain SQL queries, reports, and database-related solutions to support operational requirements.
•    Assist with software deployments, system upgrades, patching, and maintenance activities.
•    Coordinate and support IT projects, system implementations, and equipment installations.
•    Follow and enforce corporate IT policies, procedures, and cybersecurity requirements.
•    Participate in on-call support rotations and provide off-shift support as needed.
•    Document troubleshooting activities, system changes, and technical procedures.
•    Work independently or with Corporate IT and business stakeholders to quickly resolve issues and implement technology solutions.
•    May be required to support both the Troy and Auburn Hills locations
•    Provide technical guidance and training to users as required